Automotive Service Ambassador
2 weeks ago
We are a premier network of 24 luxury automobile dealerships and 3 state-of-the-art collision centers in the Greater Toronto Area, seeking a highly skilled Service Greeter to join our amazing team.
Job Overview
The Service Greeter serves as a front-line representative for the dealership's service department. This position welcomes customers as they arrive, answers basic inquiries, and refers them to the appropriate individual or department.
Key Responsibilities:
- Welcome customers professionally outside of drive-thru.
- Introduce customers to the service representative.
- Check-in customers upon arrival.
- Answer basic customer inquiries and refer complex ones to the relevant person.
- Obtain demographic information about each customer and record it using established methods.
- Assist with various parking lot duties.
- Support advisors as needed.
Requirements:
- Excellent oral communication skills.
- Prior experience in a customer service role.
- Must have an enthusiastic and outgoing personality.
- Ability to comprehend instructions and information.
- Professional appearance and friendly disposition.
- Capacity to work efficiently under pressure.
- High school diploma or equivalent.
- Prior experience working in a dealership setting with knowledge of vehicles and maintenance is an asset.
- Experience operating a multi-line telephone system.
- Ability to prepare business documents.
- Strong knowledge of Microsoft Office products, including Excel and Word.
- Capability to maintain filing systems and databases.
Benefits Package:
- Competitive salary range $45,000 - $65,000 per year (dependent on experience).
- Comprehensive Group Benefits package.
- Group RRSP Contribution program.
- Work-life balance.
- Ongoing training and support.
- Boot and tool allowance.
- Tuition reimbursement program.
- Corporate support.
- Mentorship and development opportunities within the AWIN Group of Dealerships.
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