Customer Service Representative
2 weeks ago
About Federated Co-operatives Limited:
Federated Co-operatives Limited is a leading Canadian co-operative that provides products and services to its member-owners. Our mission is to build, fuel, feed, and grow Western Canadian communities together.
Job Title: Customer Service Clerk I
The Customer Service Clerk I is responsible for providing exceptional customer service, maintaining store operations, and ensuring a positive shopping experience for our members. This role is ideal for individuals who are customer-focused, action-oriented, and able to work effectively in a team environment.
Key Responsibilities:
- Maintaining till operations and performing maintenance tasks;
- Greeting customers and responding to their inquiries;
- Receiving, stocking, and facing merchandise;
- Ensuring department best practices are consistently executed;
- Verifying price accuracy throughout the store;
- Understanding and implementing CASM standards;
- Activating and deactivating promotions and sale pricing;
- Prioritizing multiple concurrent tasks;
- Performing other duties as assigned;
- Following proper maintenance and housekeeping procedures.
Requirements:
- Grade 12 or equivalent combination of relevant experience;
- Previous file maintenance or retail experience an asset;
- Computer literacy skills;
- Ability to delegate tasks when given multiple responsibilities;
- Action-oriented, customer-focused, and able to work well with others;
- Honest and trustworthy, results-driven, and strives to excel in all aspects of the job.
Why it Matters:
This role plays a critical part in delivering excellent customer service and supporting the success of our member-owners. We offer competitive salaries, comprehensive benefits, and opportunities for growth and development. Additionally, our Team Members receive exclusive discounts and access to employee programs, including the Team Member Purchase Rebate Program and Employee and Family Assistance Program.
Compensation Package:
We offer a competitive salary range of $45,000 - $60,000 per year, based on experience and qualifications. You will also be eligible for a comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous pension plan.
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