Master Trainer and Learning Experience Designer

1 week ago

Mississauga, Ontario, Canada OSL Retail Services Full time

This is an exciting opportunity to join OSL Retail Services as a Master Trainer and Learning Experience Designer. We are seeking a highly skilled individual with a passion for creating engaging learning experiences and compelling content.

About the Role

As a Master Trainer, you will be responsible for designing and facilitating interactive learning sessions across our GTA stores. You will work closely with store teams to develop soft skills and provide employees with stellar sales skills training. Your goal will be to create effective and appealing learning experiences that inspire customers and drive sales excellence.

Key Responsibilities
  • Design and deliver engaging virtual and in-person training content (presentation, video, hands-on demo)
  • Collaborate with the Training Manager to ensure training material is tailored to key audience segments
  • Demonstrate compliance and training excellence through updates and regular reporting as needed
  • Assist with internal training projects to strengthen customer service and sales excellence skills
  • Provide hands-on training and soft skills mentoring to store employees during store visits
Requirements

To succeed in this role, you will need:

  • Excellent knowledge of learning theories and instructional design models and training methods
  • Experience in facilitating groups in-person and online using engagement tools (polling, gamification)
  • Working proficiency in Webex, MS Teams, and other online training vehicles for internal facilitation
  • Strong proficiency in Microsoft Word, Excel, and PowerPoint is required
  • Ability to write effective copies, instructional text, audio scripts/video scripts
  • Experience with video creation considered an asset
  • Ability to travel across the GTA and manage a flexible schedule in field
  • Takes initiative with a self-starter attitude, demonstrating excellent time and project management
What We Offer

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. As a member of our team, you will have access to training and development opportunities to grow your career with one of Canada's Best Managed Companies.

We are committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

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