Shift Leader
4 days ago
FIKA is a leading cannabis retail brand with a strong presence in Canada. Our company has evolved to become a household name, with over 160 locations across the country. We pride ourselves on providing exceptional service in a welcoming and intuitive environment.
Job OverviewThe Shift Leader is a key role in our retail operations, responsible for overseeing daily activities, supervising staff, and maintaining store appearance. This position requires strong leadership skills, attention to detail, and a commitment to delivering exceptional customer service.
Key Responsibilities- Supervise staff during assigned shifts and ensure seamless store operations
- Maintain store appearance and product presentation to company standards
- Act as a knowledge resource for team members and provide education on company policies and procedures
- Escalate employee issues and customer complaints to store managers for resolution
- Assist with cash management, administrative duties, and security alarm systems
- 2 years of experience in the retail industry
- High school diploma or GED required
- Provincial Cannabis Certification
- Clear criminal record
- Manual dexterity required to use desktop computer and peripherals
- Ability to stand for long periods of time
- Ability to lift 25 pounds
- Overtime as required
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