Restaurant Operations Supervisor

6 days ago


Ottawa, Ontario, Canada Tim Hortons Full time

Job Title: Restaurant Operations Supervisor

About the Role:

As a Restaurant Operations Supervisor at Tim Hortons, you will be responsible for overseeing daily operations, ensuring excellent customer service, and leading a team of staff to achieve sales goals and maintain high-quality standards.

Key Responsibilities:

  1. Evaluate daily operations and implement changes to improve efficiency and customer satisfaction.
  2. Monitor staff performance and provide feedback to improve productivity and teamwork.
  3. Plan and organize daily operations, including setting staff work schedules and ensuring adequate staffing levels.
  4. SUPervise staff and provide guidance on customer service, sales techniques, and operational procedures.
  5. Determine the type of services to be offered and implement operational procedures to meet customer needs.
  6. Balance cash and complete balance sheets, cash reports, and related forms to maintain accurate financial records.
  7. Conduct performance reviews and ensure health and safety regulations are followed in the restaurant.
  8. Negotiate with clients for catering or use of facilities to increase sales and revenue.
  9. Address customers' complaints or concerns in a professional and courteous manner.
  10. Provide customer service and maintain a clean and safe environment for customers.
  11. Manage events and ensure that all necessary arrangements are made to meet customer needs.

Requirements:

  • 3-4 years of experience in a supervisory role in the food service industry.
  • Excellent communication and leadership skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Ability to work flexible hours, including evenings and weekends.

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