Restaurant Operations Supervisor
6 days ago
Job Title: Restaurant Operations Supervisor
About the Role:
As a Restaurant Operations Supervisor at Tim Hortons, you will be responsible for overseeing daily operations, ensuring excellent customer service, and leading a team of staff to achieve sales goals and maintain high-quality standards.
Key Responsibilities:
- Evaluate daily operations and implement changes to improve efficiency and customer satisfaction.
- Monitor staff performance and provide feedback to improve productivity and teamwork.
- Plan and organize daily operations, including setting staff work schedules and ensuring adequate staffing levels.
- SUPervise staff and provide guidance on customer service, sales techniques, and operational procedures.
- Determine the type of services to be offered and implement operational procedures to meet customer needs.
- Balance cash and complete balance sheets, cash reports, and related forms to maintain accurate financial records.
- Conduct performance reviews and ensure health and safety regulations are followed in the restaurant.
- Negotiate with clients for catering or use of facilities to increase sales and revenue.
- Address customers' complaints or concerns in a professional and courteous manner.
- Provide customer service and maintain a clean and safe environment for customers.
- Manage events and ensure that all necessary arrangements are made to meet customer needs.
Requirements:
- 3-4 years of experience in a supervisory role in the food service industry.
- Excellent communication and leadership skills.
- Ability to work effectively in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Ability to work flexible hours, including evenings and weekends.
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