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Global Service Excellence Centre Senior Specialist
2 months ago
Smiths Detection is seeking a highly skilled Global Service Excellence Centre Specialist to join our team. As a key member of our Global Service Excellence Centre, you will play a critical role in supporting our strategic objectives and driving business growth.
Key Responsibilities:- Manage and resolve workstream issues in SAP and/or ServiceMax in a timely manner to ensure accurate data and a "no fault forward" approach.
- Process workstream requirements in accordance with Smiths guidelines, policies, and standard work.
- Liaise with internal and external parties to manage and resolve service fulfillment issues.
- Complete workstream requirements on time, following up as necessary to ensure delivery execution is timely and accurate for pipeline management.
- Resolve complaints and issues effectively as required.
- Support the Global Service Excellence Centre strategic approach and execute the continuous improvement plan (CIP).
- Participate in cross-workstreams and/or cross-functional initiatives or projects as required.
- Share best practices among the team to improve and drive efficiency.
- Support the Aftermarket business and Service Operations globally through Short-Term Delivery and contributions to the Installation and Intercompany work streams.
- Demonstrable experience within sales & service order administration.
- Proven ability to collaborate with key stakeholders.
- Minimum of 4-6 years of related experience.
- Strong hands-on working experience on SAP and ServiceMax.
- Significant depth of knowledge and experience relating to the end-to-end Service processes across Aftermarket and Service Delivery.
- A high level of attention to detail.
- Demonstrate a collaborative approach by working openly with others both internally and externally to achieve overall customer satisfaction.
- Strong analytical and problem-solving skills.
Smiths Detection is a global leader in the detection and screening of threats. We safeguard people, business, and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.
