Global Service Excellence Centre Sr. Specialist
4 weeks ago
At Smiths Detection, we are committed to making the world a safer place. As a Global Service Excellence Centre Sr. Specialist, you will play a critical role in supporting our strategic objectives around Accelerating Growth and Effective Execution.
Key Responsibilities:
- Manage and resolve workstream issues in SAP and/or ServiceMax in a timely manner to ensure accurate data and a "no fault forward" approach.
- Process workstream requirements in accordance with Smiths guidelines, policies, and standard work.
- Liaise with internal and external parties to manage and resolve all issues relating to service fulfillment.
- Complete workstream requirements timely, following up as necessary to ensure delivery execution is timely and accurate for pipeline management.
- Resolve complaints and issues effectively as required.
Requirements:
- Demonstrable experience within sales & service order administration.
- Proven ability to collaborate with key stakeholders.
- Minimum of 4-6 years of related experience.
- Strong hands-on working experience on SAP and ServiceMax.
- Significant depth of knowledge and experience relating to the end-to-end Service processes across Aftermarket and Service Delivery.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.
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Montreal, Quebec, Canada Smiths Detection Full timeAbout UsAt Smiths Detection, we pride ourselves on making the world a safer place.We safeguard people, business and infrastructure with innovative screening technology for aviation, ports, borders, defense, and security across 55 countries worldwide.Our Global PresenceWe have a global leader in our industry, with sites in 17 countries and six centers of...
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Montreal, Quebec, Canada Smiths Detection Full timeGlobal Service Excellence Centre SpecialistSmiths Detection is seeking a highly skilled Global Service Excellence Centre Specialist to join our team. As a key member of our Global Service Excellence Centre, you will play a pivotal role in supporting our strategic objectives around Accelerating Growth and Effective Execution.The successful candidate will be...
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Montreal, Quebec, Canada Smiths Detection Full timeGlobal Service Excellence Centre SpecialistSmiths Detection is seeking a highly skilled Global Service Excellence Centre Specialist to join our team. As a key member of our Global Service Excellence Centre, you will play a pivotal role in supporting our strategic objectives around Accelerating Growth and Effective Execution.The successful candidate will be...
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Montreal, Quebec, Canada Smiths Detection Full timeAt Smiths Detection, we are committed to making the world a safer place. As a Global Service Excellence Centre Specialist, you will play a critical role in supporting our strategic objectives around Accelerating Growth and Effective Execution.The ideal candidate will have a strong background in sales & service order administration, with a minimum of 4-6...
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