Global Service Excellence Centre Sr. Specialist

4 weeks ago


Montreal, Quebec, Canada Smiths Detection Full time

At Smiths Detection, we are committed to making the world a safer place. As a Global Service Excellence Centre Sr. Specialist, you will play a critical role in supporting our strategic objectives around Accelerating Growth and Effective Execution.

Key Responsibilities:

  • Manage and resolve workstream issues in SAP and/or ServiceMax in a timely manner to ensure accurate data and a "no fault forward" approach.
  • Process workstream requirements in accordance with Smiths guidelines, policies, and standard work.
  • Liaise with internal and external parties to manage and resolve all issues relating to service fulfillment.
  • Complete workstream requirements timely, following up as necessary to ensure delivery execution is timely and accurate for pipeline management.
  • Resolve complaints and issues effectively as required.

Requirements:

  • Demonstrable experience within sales & service order administration.
  • Proven ability to collaborate with key stakeholders.
  • Minimum of 4-6 years of related experience.
  • Strong hands-on working experience on SAP and ServiceMax.
  • Significant depth of knowledge and experience relating to the end-to-end Service processes across Aftermarket and Service Delivery.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.



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