Global Service Excellence Centre Senior Specialist

4 weeks ago

Montreal, Quebec, Canada Smiths Detection Full time

At Smiths Detection, we are committed to making the world a safer place. As a Global Service Excellence Centre Specialist, you will play a critical role in supporting our strategic objectives around Accelerating Growth and Effective Execution.

The ideal candidate will have a strong background in sales & service order administration, with a minimum of 4-6 years of related experience. They will also have hands-on working experience on SAP and ServiceMax, as well as a significant depth of knowledge and experience relating to the end-to-end Service processes across Aftermarket and Service Delivery.

The successful candidate will be responsible for managing and resolving workstream issues in SAP and/or ServiceMax, processing workstream requirements in accordance with Smiths guidelines, policies, and standard work, and liaising with relevant internal and external parties to manage and resolve all issues relating to service fulfilment.

We are an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups (women@work, Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond.

At Smiths Detection, we believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.

We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups (women@work, Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond.

As a Global Service Excellence Centre Specialist, you will have the opportunity to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML, and contribute to the development of threat detection and screening solutions to safeguard the world from threats.

We are looking for someone with drive, energy, motivation, and a strong knowledge of SAP, ServiceMax, or similar systems, including effective communication and customer skills. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

At Smiths Detection, we offer a range of benefits to support your career growth and well-being, including excellent opportunities for career growth across the business, both locally and globally, an inclusive environment, strong leadership, and a focus on safety and wellbeing.

We are committed to providing a safe and healthy work environment, and we offer a range of benefits to support your physical and mental wellbeing, including access to health and wellbeing services, financial support, and lifestyle benefits.

We are an equal opportunities employer and welcome applications from all qualified candidates. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At Smiths Detection, we are committed to making the world a safer place. As a Global Service Excellence Centre Specialist, you will play a critical role in supporting our strategic objectives around Accelerating Growth and Effective Execution.

The ideal candidate will have a strong background in sales & service order administration, with a minimum of 4-6 years of related experience. They will also have hands-on working experience on SAP and ServiceMax, as well as a significant depth of knowledge and experience relating to the end-to-end Service processes across Aftermarket and Service Delivery.

The successful candidate will be responsible for managing and resolving workstream issues in SAP and/or ServiceMax, processing workstream requirements in accordance with Smiths guidelines, policies, and standard work, and liaising with relevant internal and external parties to manage and resolve all issues relating to service fulfilment.

We are an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups (women@work, Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond.

At Smiths Detection, we believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.

We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups (women@work, Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond.

As a Global Service Excellence Centre Specialist, you will have the opportunity to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML, and contribute to the development of threat detection and screening solutions to safeguard the world from threats.

We are looking for someone with drive, energy, motivation, and a strong knowledge of SAP, ServiceMax, or similar systems, including effective communication and customer skills. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

At Smiths Detection, we offer a range of benefits to support your career growth and well-being, including excellent opportunities for career growth across the business, both locally and globally, an inclusive environment, strong leadership, and a focus on safety and wellbeing.

We are committed to providing a safe and healthy work environment, and we offer a range of benefits to support your physical and mental wellbeing, including access to health and wellbeing services, financial support, and lifestyle benefits.

We are an equal opportunities employer and welcome applications from all qualified candidates. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

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