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Customer Service Representative

2 months ago

Kitchener, Ontario, Canada Motion LP Full time
About Motion LP

Motion LP is a leading provider of mobility and accessibility solutions, serving communities across Canada for over 35 years. Our team of experts delivers solutions that make life accessible for everyone, including wheelchairs, walkers, mobility scooters, and more.

The Role

We are seeking a compassionate and responsive Client Care Coordinator to join our team in Ontario. As a key member of our team, you will deliver an outstanding customer experience to our valued clients, their loved ones, and healthcare practitioners. Your primary responsibilities will include:

  • Client Engagement: Welcome and engage with clients, prioritizing their comfort and attention to ensure a seamless experience.
  • Process Management: Drive behind-the-scenes efficiency and processes, collaborating with colleagues in our store and warehouse to ensure timely and accurate delivery of services.
  • Communication: Respond to urgent inquiries, providing friendly, empathetic, and compassionate communication to clients and their care teams.
What We Offer

At Motion LP, we are committed to providing our employees with a competitive benefits and rewards package, including:

  • Comprehensive Benefits: Eligibility to a comprehensive benefits package, including health, dental, and vision coverage.
  • Professional Development: Access to our internal Learning Portal, featuring training on products, processes, and professional development topics.
  • Employee Recognition: Tenure recognition through our Motion Milestone Program and Employee Referral Bonus Program.
Requirements

To be successful in this role, you will need:

  • Experience: A minimum of 2 years of customer-facing experience in a fast-paced office environment or similar setting.
  • Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build relationships with clients and colleagues.
  • Technical Skills: Proficiency in Microsoft Office Suite and ability to learn new software quickly.
What We Value

We value diversity and inclusion, and are committed to creating a workplace that is fully accessible to everyone. If you have 70% of the required skills and 100% of the passion, we encourage you to apply. We are an equal opportunity employer and are passionate about ensuring our workplaces are fully accessible.