Senior Operations Manager, Language Access

1 week ago


Toronto ON, Canada Legal Aid Ontario Full time
Job Title: Senior Operations Manager, Language Access

About Us
Legal Aid Ontario is a leader in access to justice. We are committed to providing high-quality legal services to those who need them most. Our organization is dedicated to making a positive impact on the lives of our clients and contributing to a fairer society.

Job Summary
We are seeking a skilled Senior Operations Manager to join our Multi-Language Services department. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the department and supporting the Director in achieving the department's mandate. The ideal candidate will have excellent organizational skills, a strong understanding of financial management, and experience leading special projects.

Main Responsibilities
* Coordinate financial oversight activities for the department, including budgeting and forecasting, in collaboration with the Director and Finance Department.* Oversee the management of multiple interpretation and translation procurements and contracts for the department.* Provide advice and support to the Director on financial management.* Support the development and management of departmental initiatives and plans, performance measurement, and reporting against deliverables.* Lead special projects, including managing deliverables, timelines, and budget, as well as change management components.* Develop and coordinate reporting to internal and external stakeholders, ensuring approval processes and appropriate pathways are followed.* Support risk management process and reporting for the department.* Develop and review briefing notes on behalf of the Director.* Promote diversity, accessibility, equity, and inclusion within the department.

Requirements
* Undergraduate degree in a relevant field or minimum 4 years combined education and experience.* Strong understanding of Legal Aid Ontario business and operations.* Excellent client-focused service skills.* Experience developing and managing work plans.* Impeccable organizational skills.* Budgeting and financial management experience.* Ability to manage multiple responsibilities concurrently.* Professional, positive, and supportive team player.* Strong communication and interpersonal skills.* Excellent attention to detail.* Ability to handle highly sensitive and confidential information.* Aptitude in creative problem-solving.* Extensive working knowledge of MS Office.

Salary Range: $85,596 - $111,318 per year (based on location and experience).

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