Access Management Regional Manager

3 months ago

Toronto, Canada FIFA World Cup 26 Canada Full time

The employer is committed to creating an inclusive and diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability.

The employer welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

Main activities and responsibilities

Reporting operationally to the Executive Director, Safety & Security Canada and working in close collaboration with the Access Management Senior Manager Operations (USA), the Access Management Regional Manager Canada will be a key member of the FIFA26 Access Management team. They will be responsible for developing and implementing the Access Management operations for all the official venues across the tournament within Canada, in line with Access Management policies and procedures.

Through close coordination with other Functional Area (FA) and venue managers, they ensure that the operations relating to the key movements of persons holding an access device into and within their official venues meet the requirements and provide efficient, safe, and well-planned ingress, circulation & egress.

The Access Management Regional Manager Canada will assist the Access Management Senior Manager Operations (USA) by supporting the Access Management Venue Managers in the preparation stages of the tournament and then assume the position of Access Management Venue Manager of the Toronto Stadium during the tournament.

They will ensure security personnel and other responsible staff are provided with the necessary information and tools to operate access control effectively at each required location.

The main responsibilities and oversights of the Access Management Regional Manager for the FIFA World Cup 26™ include:

Oversight, training and support to the Access Management Venue Managers across all official venues including Stadia, Media and Broadcast Centres, Venue Specific Team Hotels, and Training Sites within Canada. Implementation and operation of Access Management policies and procedures for accredited individuals in line with the accreditation and safety and security concepts for the tournament, including access control point setup and entitlement resolution. Planning and mapping of key client group flows, vertical transportation and ingress points onto venue maps and communication of flows and ingress points to all client groups via the provision of access tours, maps and briefings. Ensuring all client group flows, paths of travel, entrances and exits planned for people with disabilities and/or limited mobility meet FIFA and related local Accessibility standards and requirements. Provision of key wayfinding information as required to FIFA Dressing & Signage to ensure wayfinding on site is correct and as per all client group flows. Ensure that all wayfinding meets FIFA Accessibility standards and requirements. Facilitate additional and exceptional access requirements onsite and assist all client groups with any access related issues. Ensuring all Functional Areas (FAs) at the venues can locate their working areas and know how to reach them, within the constraints of privilege zoning and restrictions. Ensuring all access staff and volunteers are trained and fully understand their roles and function and can perform the duties expected of them.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behaviour, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization’s global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Education & Qualifications

Bachelor’s degree or similar level of higher education in IT & Systems, Sport Venue Management, Safety and Security or similar. If experience is compensating, lower degree is welcome to apply. Football (soccer) access management knowledge. FIFA access management knowledge is a plus. Effective interpersonal communication, influencing and negotiation skills. Strong problem solving and analytical skills. Stature and professional experience necessary to interact as tough partner with senior colleagues. Good judgement, superb integrity, maturity, and fairness in dealing with people.

Work Experience

Minimum experience of 2 years in the sport event industry, preferably within access management, accreditation, safety and security or venue management. Experience within FIFA is an advantage. Operation and setup of complex access control systems within ticketing and/or accreditation. Wayfinding and route planning in a stadium environment. Single-sport, multi-venue event experience. Management and leadership of a team in high pressure tournament operations. Demonstrable ability to manage multiple projects concurrently and under pressure.

Languages

Fluent in English. French is an asset.

Technology

Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools

FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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