Customer Service Ambassador for Animal Nutrition

2 days ago


Saskatoon, Saskatchewan, Canada Masterfeeds Full time

Masterfeeds Saskatoon Opportunity

A competitive wage of $45,000 - $60,000 per annum awaits a talented Customer Service Representative to join our team. Located in the heart of Saskatoon, we offer an exceptional work environment that fosters growth and learning.

About the Role:

We seek an individual with exceptional customer service skills to provide insightful guidance on our products and services. As a dedicated advocate for customer happiness, you will address concerns with empathy, navigate complaints with finesse, and seize opportunities to direct customers.

Key Responsibilities:

  • Order Management: Receive and process orders efficiently, ensuring timely delivery and accurate information.
  • Product Knowledge: Understand Masterfeeds' product and service offerings, sharing knowledge with customers to enhance their experience.
  • Record Keeping: Maintain organized records of all orders, invoices, and customer communications, ensuring seamless follow-up.
  • Customer Support: Respond promptly to customer inquiries regarding order status, product availability, and shipping information, providing excellent follow-up care.
  • Communication: Facilitate effective communication between sales desks and manufacturing plants, ensuring smooth operations.
  • Team Collaboration: Work closely with other departments to create, maintain, and track pick-ups and deliveries, driving efficiency and productivity.
  • Safety and Quality: Maintain a safe and sanitary atmosphere, adhering to quality standards and promoting excellence in everything we do.

Requirements:

  • Legal Eligibility: Must be legally eligible to work in Canada.
  • Customer Focus: Exceptional customer service skills, prioritizing tasks and following up with customers.
  • Language Proficiency: Strong verbal and written communication skills in English.
  • Technical Skills: Proficiency in Microsoft Office and internet applications, analyzing data and making informed decisions.
  • Problem-Solving: Analytical, organizational, and problem-solving skills, tackling challenges with ease.
  • Judgment and Decision-Making: Ability to make sound judgments and quick decisions, adapting to changing situations.

Preferred Qualifications:

  • Previous Experience: Previous experience in a similar role, leveraging existing knowledge and skills.


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