Veterinary Assistant

4 weeks ago


Ottawa, Ontario, Canada VCA Full time

Veterinary Assistant Role Overview

VCA Canada is seeking a dependable and caring Veterinary Assistant to join our team at the Veterinary Specialty Clinic for Anesthesia and Neurology in Ottawa, ON.

Key Responsibilities:

  • Assist veterinary staff with various tasks and treatments
  • Create a warm and welcoming environment for our patients and pet parents
  • Develop a positive, low-stress atmosphere for our clients and patients
  • Perform general housekeeping duties, including cleanliness of reception areas, pet holding areas, and common spaces
  • Exhibit compassion and a nurturing attitude
  • Remain calm in stressful situations and adapt to changing circumstances
  • Efficiently complete assignments independently
  • Take initiative to complete tasks throughout the day
  • Hold a Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate, if applicable

Additional Responsibilities:

  • Answer a multiline phone system and track and book appointments effectively
  • Place outbound calls to pet parents for follow-up and future appointment bookings
  • Respond to and manage email correspondence, including clients, referring veterinarians, and internal office messages
  • Admit and discharge pet patients
  • Invoice and bill clients, including creating estimates, obtaining pet owner confirmation, and processing payments
  • Schedule appointments
  • Provide excellent customer service skills, with a focus on creating a welcoming environment
  • Utilize strong organizational skills
  • Be willing to learn more about veterinary services, updated medical office procedures, and assisting veterinary staff with various tasks and treatments
  • Prior customer service or front desk experience in hospitality or retail is an asset

VCA Canada Offers:

  • RRSP Employer 5% Match Program
  • A caring culture of Wellness and Appreciation
  • Competitive wages and benefits
  • Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
  • Annual uniform allowance
  • Exceptional career development opportunities
  • Referral Bonus Rewards
  • Opportunities to give back to your community through VCA initiatives
  • Generous personal pet care discounts
  • And extra perks like shopping discounts and wellness apps


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