Veterinary Assistant
4 weeks ago
Veterinary Assistant Role Overview
VCA Canada is seeking a dependable and caring Veterinary Assistant to join our team at the Veterinary Specialty Clinic for Anesthesia and Neurology in Ottawa, ON.
Key Responsibilities:
- Assist veterinary staff with various tasks and treatments
- Create a warm and welcoming environment for our patients and pet parents
- Develop a positive, low-stress atmosphere for our clients and patients
- Perform general housekeeping duties, including cleanliness of reception areas, pet holding areas, and common spaces
- Exhibit compassion and a nurturing attitude
- Remain calm in stressful situations and adapt to changing circumstances
- Efficiently complete assignments independently
- Take initiative to complete tasks throughout the day
- Hold a Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate, if applicable
Additional Responsibilities:
- Answer a multiline phone system and track and book appointments effectively
- Place outbound calls to pet parents for follow-up and future appointment bookings
- Respond to and manage email correspondence, including clients, referring veterinarians, and internal office messages
- Admit and discharge pet patients
- Invoice and bill clients, including creating estimates, obtaining pet owner confirmation, and processing payments
- Schedule appointments
- Provide excellent customer service skills, with a focus on creating a welcoming environment
- Utilize strong organizational skills
- Be willing to learn more about veterinary services, updated medical office procedures, and assisting veterinary staff with various tasks and treatments
- Prior customer service or front desk experience in hospitality or retail is an asset
VCA Canada Offers:
- RRSP Employer 5% Match Program
- A caring culture of Wellness and Appreciation
- Competitive wages and benefits
- Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
- Annual uniform allowance
- Exceptional career development opportunities
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- And extra perks like shopping discounts and wellness apps
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