Veterinary Assistant and Client Care Specialist

4 weeks ago


Ottawa, Ontario, Canada VCA Full time

Veterinary Assistant and Client Care Specialist

This role is an exciting opportunity to join our team at VCA Canada as a Veterinary Assistant and Client Care Specialist. As a key member of our hospital team, you will play a vital role in ensuring our clients and their pets feel welcomed, expertly cared for, and appreciated.

Key Responsibilities:

  • Assist veterinary staff with various tasks and treatments
  • Create a warm and welcoming environment for our patients and pet parents
  • Create a positive, low-stress atmosphere for our clients and patients
  • General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
  • Compassion and nurturing attitude
  • Ability to remain calm in stressful situations and to adapt to changing situations
  • Efficient in carrying out assignments independently
  • Takes initiative to complete tasks throughout the day
  • Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset

Additional Responsibilities:

  • Ability to answer a multiline phone system and track and book appointments effectively
  • Placing outbound calls to pet parents for follow-up and future appointment bookings
  • Respond and manage email correspondence; clients, referring veterinarians & internal office messages
  • Admitting and discharging pet patients
  • Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
  • Scheduling appointments
  • Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
  • Strong organizational skills
  • Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
  • Previous customer service or front desk experience in hospitality or retail is an asset

What VCA Canada Offers:

We have a caring culture of Wellness and Appreciation, Competitive wages and benefits, Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process), Annual uniform allowance, Exceptional career development: there is room to grow here, Referral Bonus Rewards, Opportunities to give back to your community through VCA initiatives, Generous personal pet care discounts, And extra perks like shopping discounts and cool wellness apps



  • Ottawa, Ontario, Canada Yorkwood Veterinary Clinic Full time

    Veterinary Technician Job DescriptionWe seek a dedicated Veterinary Technician to join our team at Yorkwood Veterinary Clinic. The ideal candidate will have a strong passion for animal care, excellent communication skills, and the ability to work collaboratively with our veterinary team.Responsibilities:Assist veterinarians with medical procedures,...

  • Veterinary Assistant

    3 weeks ago


    Ottawa, Ontario, Canada VCA Full time

    Veterinary Assistant Role OverviewVCA Canada is seeking a dependable and caring Veterinary Assistant to join our team at the Veterinary Specialty Clinic for Anesthesia and Neurology in Ottawa, ON.Key Responsibilities:Assist veterinary staff with various tasks and treatmentsCreate a warm and welcoming environment for our patients and pet parentsDevelop a...

  • Veterinary Assistant

    4 weeks ago


    Ottawa, Ontario, Canada VCA Full time

    Veterinary Assistant and Client CareLocation: Ottawa, ONVCA Canada welcomes a dependable and caring Veterinary Assistant to join our team. This full-time opportunity includes a range of responsibilities that directly attribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets...


  • Ottawa, Ontario, Canada VCA Canada Full time

    Veterinary Care Specialist Job DescriptionThe Veterinary Specialty Clinic for Anesthesia and Neurology (VSCAN) in Ottawa, ON presents an opportunity to become a valued member of our Veterinary Care Specialist team, delivering cutting-edge Neurology, Anesthesia, and Diagnostic Services.Key Responsibilities:Perform morning opening duties and initial intake...


  • Ottawa, Ontario, Canada VCA Canada Full time

    Veterinary Care SpecialistJob Summary:We are seeking a skilled Veterinary Care Specialist to join our Treatment Department at VCA Canada Alta Vista Animal Hospital. As a key member of our team, you will be responsible for providing exceptional patient care and support to our clients and their pets.Key Responsibilities:Assessment, triage, and care of ill...


  • Ottawa, Ontario, Canada VCA Canada Full time

    Veterinary Care Specialist OpportunityVCA Canada is currently seeking a skilled Veterinary Care Specialist to join our team at Alta Vista Animal Hospital. As a successful candidate, you will have the opportunity to work in a dynamic and collaborative environment, providing high-quality care to our patients and their families.A valid Doctor of Veterinary...


  • Ottawa, Ontario, Canada VCA Canada Full time

    Veterinary Care SpecialistAt VCA Canada, we are seeking a skilled Veterinary Care Specialist to join our Treatment Department. As a key member of our team, you will be responsible for providing exceptional patient care and support to our clients and their pets.Key Responsibilities:Assessment, triage, and care of ill patientsHourly treatments, including...


  • Ottawa, Ontario, Canada ON - Fisher Glen Animal Hospital Full time

    Fisher Glen Animal Hospital is seeking a Veterinary Care Specialist to join our team. As a compassionate and skilled Registered Veterinary Technician, you will provide exceptional patient care and work collaboratively with our team of compassionate and friendly professionals.This is an excellent opportunity to work in a small, busy, client-centered small...


  • Ottawa, Ontario, Canada VCA Canada Full time

    Veterinary Client Care Coordinator OpportunityVCA Canada Ottawa Veterinary Hospital is seeking a full-time Client Care Coordinator to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to support our clients and their pets.Excellent customer service skills to create a welcoming environment for pets and...


  • Ottawa, Ontario, Canada VCA Canada Full time

    Veterinary Care SpecialistAt VCA Canada, we are seeking a skilled Veterinary Care Specialist to join our team. As a successful candidate, you will be responsible for providing exceptional care to our patients and their families.Key Responsibilities:Providing medical care to small companion animalsDeveloping and implementing treatment plansCollaborating with...


  • Ottawa, Ontario, Canada VCA Canada Full time

    Veterinary Care SpecialistAt VCA Canada, we are seeking a skilled Veterinary Care Specialist to join our Treatment Department. As a key member of our team, you will be responsible for providing exceptional patient care and support to our clients and their pets.Key Responsibilities:Assessment, triage, and care of ill patientsHourly treatments including...


  • Ottawa, Ontario, Canada VCA Canada Full time

    Veterinary Reception and Client CareLocation: VCA Canada Ottawa Veterinary Hospital is currently welcoming a full-time Client Care Coordinator to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to support our clients and their pets in a very important role. In this position, you will help our clients...


  • Ottawa, Ontario, Canada Associate Veterinary Clinics (Ontario) Professional Corporation Full time

    Job SummaryWe are seeking a highly skilled Veterinary Neurology Specialist to join our team at Associate Veterinary Clinics (Ontario) Professional Corporation. The ideal candidate will have a strong background in veterinary medicine and a passion for neurology.ResponsibilitiesProvide expert care to patients with neurological disordersDevelop and implement...


  • Ottawa, Ontario, Canada VCA Canada Full time

    Veterinary Client Care RoleVCA Canada Ottawa Veterinary Hospital is seeking a full-time Client Care Coordinator to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to support our clients and their pets.Excellent customer service skills to create a welcoming environment for pets and pet parents.Ability...


  • Ottawa, Ontario, Canada VCA Full time

    Veterinary Care SpecialistWe are seeking a skilled Veterinary Care Specialist to join our team at Pretoria Animal Hospital in Ottawa, Canada. As a successful candidate, you will possess a strong understanding of animal health and welfare, as well as excellent communication and interpersonal skills.Key Responsibilities:Providing high-quality veterinary care...


  • Ottawa, Ontario, Canada Consolidated Cat Hospitals Full time

    Job SummaryWe are seeking a dedicated and compassionate Veterinary Professional - Animal Care Specialist to join our team at Consolidated Cat Hospitals. As a vital member of our veterinary team, you will be responsible for providing exceptional animal care and support to our clients and their pets. About UsOur hospital is a leading provider of animal care...


  • Ottawa, Ontario, Canada VetStrategy Ontario East Full time

    Unlock Your Potential as a Veterinary Care SpecialistAt VetStrategy Ontario East, we're seeking a compassionate and skilled Veterinary Care Specialist to join our team. As a key member of our veterinary team, you'll have the opportunity to make a meaningful impact on the lives of animals and their owners.What We OfferCompetitive compensation package with...


  • Ottawa, Ontario, Canada Associate Veterinary Clinics (Ontario) Professional Corporation Full time

    Our ideal candidate has a degree in medicine, dentistry, veterinary medicine, or optometry.They should have experience in neurology, with a focus on patient care and treatment.Our work setting is dynamic, with a variety of cases and challenges to keep our clinicians engaged.In addition to their clinical skills, our veterinary medicine specialist should have...


  • Ottawa, Ontario, Canada VCA Full time

    Veterinary Client Care is a vital role at VCA Canada's Ottawa hospital. We're seeking a motivated and empathetic individual to join our team as a Veterinary Receptionist.In this position, you will help create a warm and welcoming environment for our patients and their owners. Your exceptional communication skills will shine through in every interaction, from...


  • Ottawa, Ontario, Canada Associate Veterinary Clinics (Ontario)... Full time

    Job Title: Veterinary NeurologistWe are seeking a highly skilled Veterinary Neurologist to join our team at Associate Veterinary Clinics (Ontario).Job Summary:The successful candidate will be responsible for providing expert neurology care to our patients, working closely with our veterinary team to deliver exceptional patient...