Hearing Care Advocate
4 weeks ago
We are looking for a Hearing Care Advocate to join our team in the Canadian market. As a Hearing Care Advocate, you will play a critical role in delivering exceptional customer service and support to individuals who require hearing care.
About the Role:
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- Your primary responsibility will be to provide personalized customer care by guiding the customer journey as the first point of contact.
- You will manage scheduling and confirmation of appointments for new and existing customers.
- Additionally, you will prepare Hearing Care Professionals for customer appointments by communicating relevant customer information.
- You will convert outbound and inbound calls into appointments and drive marketing campaigns by managing callback and lead lists.
- Maintaining accurate customer databases is also essential, ensuring that customer records are updated regularly.
- You will create invoices for products and services rendered; process payments from customers and maintain accurate financial records.
- Furthermore, you will educate customers on Amplifon programs, products, and services, and resolve customer inquiries.
- Maintaining efficient clinic operations is crucial, overseeing clinic inventory and organization, supporting customers with basic hearing aid maintenance and repairs, and proactively anticipating clinic and customer needs.
- You will collaborate with colleagues to create a welcoming, efficient, and high-performing clinic culture that is compliant with company operational and quality standards.
What We Offer:
We offer an attractive compensation package, including:
- A competitive salary range of $19.00-$24.00 per hour.
- Robust benefits, such as dental care, employee assistance program, extended health care, life insurance, paid time off, RRSP match, tuition reimbursement, and vision care.
- Growth opportunities to ensure continuous professional development and growth.
- The opportunity to impact lives by helping customers rediscover all the emotions of sound.
Requirements:
- High school diploma or equivalent is required.
- Diploma in business or medical administration is preferred.
- At least 2 years of administrative experience, preferably in a medical setting.
- 2+ years of customer service experience is also required.
- Knowledge of the hearing aid industry is preferred.
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