Hearing Care Experience Coordinator
1 week ago
About Us
">Amplifon is a global leader in hearing care, dedicated to improving the lives of individuals with hearing impairments. We are expanding our presence in the Canadian market and seek a skilled Client Care Coordinator to join our team.
">Job Summary
">We are looking for an experienced professional to provide exceptional customer service, manage clinic operations, and work collaboratively with our Hearing Care Professionals to deliver outstanding results. As a Client Care Coordinator, you will be responsible for:
">- ">
- Guiding customers through their journey, providing personalized support, and setting expectations for their clinic visit;">
- Scheduling and confirming appointments for new and existing customers;">
- Preparing Hearing Care Professionals for customer appointments by communicating relevant information;">
- Converting outbound and inbound calls into appointments and driving marketing campaigns;">
- Maintaining accurate customer records and databases;">
- Processing payments and maintaining financial records;">
- Providing education on Amplifon programs, products, and services, and resolving customer inquiries;">
- Maintaining efficient clinic operations, including inventory management and basic hearing aid maintenance;">
- Collaborating with colleagues to create a welcoming and high-performing clinic culture.">
Requirements
">To succeed as a Client Care Coordinator, you will require:
">- ">
- A high school diploma or equivalent;">
- Diploma in business or medical administration preferred;">
- At least 2 years of administrative experience, preferably in a medical setting;">
- Excellent communication and interpersonal skills;">
- Ability to work independently and as part of a team;">
- Proficient in Microsoft Office and other relevant software;">
- Knowledge of the hearing aid industry preferred.">
What We Offer
">As a valued member of our team, you can expect:
">- ">
- A competitive salary ranging from $19.00-$24.00 per hour;">
- A comprehensive benefits package, including dental care, extended health care, life insurance, and paid time off;">
- Opportunities for growth and professional development;">
- A dynamic and inclusive work environment;">
- A chance to make a meaningful impact in the lives of our customers.">
Location
">This role is based in-person at one of our clinics in Canada.
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