Hearing Care Experience Coordinator

1 week ago


St Thomas, Ontario, Canada Amplifon Full time

About Us

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Amplifon is a global leader in hearing care, dedicated to improving the lives of individuals with hearing impairments. We are expanding our presence in the Canadian market and seek a skilled Client Care Coordinator to join our team.

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Job Summary

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We are looking for an experienced professional to provide exceptional customer service, manage clinic operations, and work collaboratively with our Hearing Care Professionals to deliver outstanding results. As a Client Care Coordinator, you will be responsible for:

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  • Guiding customers through their journey, providing personalized support, and setting expectations for their clinic visit;">
  • Scheduling and confirming appointments for new and existing customers;">
  • Preparing Hearing Care Professionals for customer appointments by communicating relevant information;">
  • Converting outbound and inbound calls into appointments and driving marketing campaigns;">
  • Maintaining accurate customer records and databases;">
  • Processing payments and maintaining financial records;">
  • Providing education on Amplifon programs, products, and services, and resolving customer inquiries;">
  • Maintaining efficient clinic operations, including inventory management and basic hearing aid maintenance;">
  • Collaborating with colleagues to create a welcoming and high-performing clinic culture.">
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Requirements

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To succeed as a Client Care Coordinator, you will require:

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  • A high school diploma or equivalent;">
  • Diploma in business or medical administration preferred;">
  • At least 2 years of administrative experience, preferably in a medical setting;">
  • Excellent communication and interpersonal skills;">
  • Ability to work independently and as part of a team;">
  • Proficient in Microsoft Office and other relevant software;">
  • Knowledge of the hearing aid industry preferred.">
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What We Offer

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As a valued member of our team, you can expect:

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  • A competitive salary ranging from $19.00-$24.00 per hour;">
  • A comprehensive benefits package, including dental care, extended health care, life insurance, and paid time off;">
  • Opportunities for growth and professional development;">
  • A dynamic and inclusive work environment;">
  • A chance to make a meaningful impact in the lives of our customers.">
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Location

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This role is based in-person at one of our clinics in Canada.



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