Technical Application Support Specialist

6 days ago

Toronto, Ontario, Canada Fidelity Investments Full time

About the Role:

Fidelity Clearing Canada (FCC) is a leading independent clearing broker and custodian in the Canadian market, providing trade execution, clearing, custody, and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.

The Opportunity:

As a Technical Application Support Specialist, you will serve as a member of Fidelity Clearing Canada's technology team in a technical support and troubleshooting role, maintaining service quality for FCC applications currently in production to support the client base. This will involve responding to client service requests and providing quality problem resolution in a timely manner.

Key Responsibilities:

  • Ensure that all requests raised by clients and users are handled timely and appropriately.
  • Answer questions, clear faults, propose solutions, and/or arrange for appropriate measures to be taken.
  • Track, troubleshoot, and resolve application-related issues.
  • Evaluate client requirements and processes (e.g., enhancements or maintenance).
  • Act as a liaison between the vendor and users, effectively communicating in both business and technical terms.
  • Interact with clients, vendors, FCC employees, and other Fidelity firm-wide partners.
  • Document all problems and assist in their resolution.
  • Take ownership of solving a customer's problem promptly; use all available resources to achieve the best outcome.
  • Deliver seamless customer service through teamwork and collaboration.

Requirements:

  • Completion of a minimum 3-year post-secondary program or relevant work experience.
  • Application Support and Operations Environment experience is required.
  • 3-5 years' experience in a client application support role within the Financial Services industry, ideally within the brokerage market.
  • 5+ years' experience with relevant back-office and trading applications.
  • Experience in setting up Secure File Transfer Protocols (SFTP) and file delivery.
  • Experience with Dataphile is an asset.
  • Solid knowledge and working experience in a brokerage business environment with a particular focus on post-trade, mid/back-office applications.
  • Strong knowledge of the Software Development Life Cycle (SDLC) is required.
  • Experience in the following (or a combination of the following) is appropriate: Business user with direct and relevant technical experience, Technology support with relevant business exposure, Technical Analyst with business/systems process experience.
  • CSC or IFIC is an asset.
  • Bilingual (French/English) verbal and written skills is an asset.

The Expertise You Bring:

  • Desire and commitment to excellent client service and ability to prioritize and manage multiple issues.
  • Excellent communication skills both written and oral; ability to effectively communicate technical material to non-technical users.
  • Detailed-oriented with excellent analytical skills; aptitude for probing and uncovering underlying technical issues and business constraints when dealing with problems.
  • Use of creativity in finding alternative solutions to business needs.
  • Able to work in a team environment by participating in a collaborative approach in dealing with and partnering with fellow members.

  • Technical Application Specialist

    6 days ago

    Old Toronto, Ontario, Canada KNG Technical Inc. Full time

    Job SummaryKNG Technical Inc. is seeking a highly skilled Technical Application Specialist to join our team. As a Technical Application Specialist, you will be responsible for providing technical support and training to customers on our diagnostic products.Key ResponsibilitiesOn-Site Application Studies: Perform on-site application studies and lab...

  • Technical Application Specialist

    6 days ago

    Old Toronto, Ontario, Canada KNG Technical Inc. Full time

    Job SummaryKNG Technical Inc. is seeking a highly skilled Technical Application Specialist to join our team. As a Technical Application Specialist, you will be responsible for providing technical support and training to customers on our diagnostic products.Key ResponsibilitiesOn-Site Application Studies: Perform on-site application studies and lab...

  • Technical Application Support Specialist

    1 week ago

    Toronto, Ontario, Canada Fidelity Investments Full time

    About the Role:Fidelity Clearing Canada (FCC) is a leading independent clearing broker and custodian in the Canadian market, providing trade execution, clearing, custody, and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.The Opportunity:As a Technical Application Support Specialist, you...

  • Technical Application Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Fidelity Investments Full time

    About the Role:Fidelity Clearing Canada (FCC) is a leading independent clearing broker and custodian in the Canadian market, providing trade execution, clearing, custody, and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.The Opportunity:As a Technical Application Support Specialist, you...

  • Technical Applications Specialist

    1 week ago

    Toronto, Ontario, Canada Designfusion Full time

    About DesignfusionDesignfusion is a dynamic and rapidly expanding company that specializes in providing innovative solutions for product life management (PLM) software. As a leading Siemens PLM software reseller in North America, we are committed to delivering expert support and services to our clients.Job SummaryWe are seeking a highly skilled Technical...

  • Technical Applications Specialist

    1 week ago

    Toronto, Ontario, Canada Designfusion Full time

    About DesignfusionDesignfusion is a dynamic and rapidly expanding company that specializes in providing innovative solutions for product life management (PLM) software. As a leading Siemens PLM software reseller in North America, we are committed to delivering expert support and services to our clients.Job SummaryWe are seeking a highly skilled Technical...

  • Application Support Specialist

    3 days ago

    Toronto, Ontario, Canada CB Canada Full time

    Job Title: Application Support SpecialistWe are seeking a highly skilled Application Support Specialist to join our team at CB Canada. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our applications, ensuring they run smoothly and efficiently.Key Responsibilities:Provide technical support and...

  • Application Support Specialist

    3 days ago

    Toronto, Ontario, Canada CB Canada Full time

    Job Title: Application Support SpecialistWe are seeking a highly skilled Application Support Specialist to join our team at CB Canada. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our applications, ensuring they run smoothly and efficiently.Key Responsibilities:Provide technical support and...

  • Application Support Specialist

    2 days ago

    Toronto, Ontario, Canada beBee Professionals Full time

    Job Title: Application Support SpecialistLocation: Toronto, CanadaCompany: beBee ProfessionalsJob Description:We are seeking an experienced Application Support Specialist to provide technical support and maintenance for our applications in Toronto. The ideal candidate will have a strong understanding of software development life cycle and experience with...

  • Application Support Specialist

    3 days ago

    Toronto, Ontario, Canada beBee Professionals Full time

    Job Title: Application Support SpecialistLocation: Toronto, CanadaCompany: beBee ProfessionalsJob Description:We are seeking an experienced Application Support Specialist to provide technical support and maintenance for our applications in Toronto. The ideal candidate will have a strong understanding of software development life cycle and experience with...

  • Application Support Specialist

    1 week ago

    Toronto, Ontario, Canada Techy Logs Software Inc Full time

    Job SummaryWe are seeking a highly skilled Application Support Specialist to join our team at Techy Logs Software Inc. As an Application Support Specialist, you will be responsible for providing technical support to our users, troubleshooting issues, and implementing solutions.Key ResponsibilitiesTechnical Support: Respond to user inquiries and provide...

  • Application Support Specialist

    1 week ago

    Toronto, Ontario, Canada Techy Logs Software Inc Full time

    Job SummaryWe are seeking a highly skilled Application Support Specialist to join our team at Techy Logs Software Inc. As an Application Support Specialist, you will be responsible for providing technical support to our users, troubleshooting issues, and implementing solutions.Key ResponsibilitiesTechnical Support: Respond to user inquiries and provide...

  • Technical Support Specialist

    3 days ago

    Toronto, Ontario, Canada Booster Prep Inc. Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Booster Prep Inc.Job Summary:The Technical Support Specialist will be responsible for providing technical assistance and support to our users, ensuring that they have a seamless experience with our systems and applications.Key...

  • Technical Support Specialist

    3 days ago

    Toronto, Ontario, Canada Booster Prep Inc. Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Booster Prep Inc.Job Summary:The Technical Support Specialist will be responsible for providing technical assistance and support to our users, ensuring that they have a seamless experience with our systems and applications.Key...

  • Application Support Specialist

    6 days ago

    Toronto, Ontario, Canada Techy Logs Software Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Application Support Specialist to join our team at Techy Logs Software Inc. As an Application Support Specialist, you will be responsible for providing technical support to our users, troubleshooting issues, and implementing solutions.Key ResponsibilitiesTechnical Support: Respond to user...

  • Application Support Specialist

    6 days ago

    Toronto, Ontario, Canada Techy Logs Software Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Application Support Specialist to join our team at Techy Logs Software Inc. As an Application Support Specialist, you will be responsible for providing technical support to our users, troubleshooting issues, and implementing solutions.Key ResponsibilitiesTechnical Support: Respond to user...

  • Field Technical Specialist

    1 week ago

    Toronto, Ontario, Canada KNG Technical Inc. Full time

    Job SummaryWe are seeking a highly skilled Field Technical Specialist to join our team at KNG Technical Inc. The successful candidate will be responsible for providing technical support and training to customers in the diagnostics industry.Key ResponsibilitiesConduct on-site application studies and lab evaluations to ensure product performance and...

  • Field Technical Specialist

    2 weeks ago

    Toronto, Ontario, Canada KNG Technical Inc. Full time

    Job SummaryWe are seeking a highly skilled Field Technical Specialist to join our team at KNG Technical Inc. The successful candidate will be responsible for providing technical support and training to customers in the diagnostics industry.Key ResponsibilitiesConduct on-site application studies and lab evaluations to ensure product performance and...

  • Application Support Specialist

    7 days ago

    Toronto, Ontario, Canada Techy Logs Software Inc Full time

    About the RoleWe are seeking a highly skilled Application Support Specialist to join our team at Techy Logs Software Inc. As an Application Support Specialist, you will be responsible for providing technical support to our users, ensuring that they have a seamless experience with our software applications.Key ResponsibilitiesTechnical Support: Respond to...

  • Application Support Specialist

    7 days ago

    Toronto, Ontario, Canada Techy Logs Software Inc Full time

    About the RoleWe are seeking a highly skilled Application Support Specialist to join our team at Techy Logs Software Inc. As an Application Support Specialist, you will be responsible for providing technical support to our users, ensuring that they have a seamless experience with our software applications.Key ResponsibilitiesTechnical Support: Respond to...