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Technical Support Specialist

1 month ago

Burnaby, British Columbia, Canada Omni Logic Solutions, Inc Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Omni Logic Solutions, Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities
  • Respond to user inquiries and provide technical support via phone, email, or in-person
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network, and Internet support to users in response to identified difficulties
Requirements
  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years
  • 1 to less than 7 months of experience in a related field
  • Fast-paced environment and ability to work under pressure
  • Client focus, efficient interpersonal skills, and organized
  • Team player with ability to work collaboratively
What We Offer
  • Mentorship, coaching, and/or networking opportunities for persons with disabilities
  • Awareness training to employees to create a welcoming work environment for persons with disabilities
  • Recruitment and support for newcomers and refugees
  • Diversity and cross-cultural training to create a welcoming work environment for newcomers and refugees
  • On-the-job training tailored to youth
  • Mentorship, coaching, and/or networking opportunities for youth
  • Awareness training to employees to create a welcoming work environment for youth
  • Mentorship, coaching, and/or networking opportunities for Veterans
  • Awareness training to employees to create a welcoming work environment for Veterans
  • Flexible onboarding options for Veterans
  • Mentorship, coaching, and/or networking opportunities for Indigenous workers
  • Cultural competency training and/or awareness training to all employees
  • Hiring policies that discourage age discrimination
  • Awareness training to employees to create a welcoming work environment for mature workers
  • Mentorship, coaching, and/or networking opportunities for mature workers
  • Hiring policies that discourage discrimination against members of visible minorities
  • Mentorship programs that pair members of visible minorities with experienced employees
  • Diversity and cross-cultural training to create a welcoming work environment for members of visible minorities