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Front Desk Representative

2 months ago


Grande Prairie, Canada IGNITE Fitness Holdings Full time
Job Summary

We are seeking a highly motivated and friendly Front Desk Associate to join our team at IGNITE Fitness Holdings. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a positive experience for all who visit our facility.

Key Responsibilities
  • Welcome and Exit Members: Greet members and guests in a confident, professional, and friendly manner, ensuring a warm and welcoming atmosphere.
  • Anticipate Member Needs: Anticipate the needs of our members and respond promptly to their requests, ensuring complete and accurate information.
  • Provide Excellent Customer Service: Provide gracious and efficient telephone service, answering calls promptly and knowledgeably, and ensuring a pleasant experience for all.
  • Resolve Customer Concerns: Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a positive experience.
  • Maintain a Clean and Organized Environment: Maintain the cleanliness and organization of the club, ensuring a safe and healthy environment for our members and guests.
  • Drive Revenue: Drive revenue by communicating and demonstrating the benefits of our products and services to our members and guests.
Requirements
  • High School Diploma or Equivalent: A High School Diploma or Equivalent is required.
  • Customer Service Experience: Six months of face-to-face customer service experience in a retail environment is required, or one year of experience in the fitness industry is preferred.
  • Physical Requirements: Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.
Benefits
  • Competitive Salary: A competitive salary is offered.
  • Company Contribution towards Health Benefits: Company contribution towards health benefits is applicable for full-time positions.
  • Paid Time Off Benefits: Paid Time Off benefits are applicable for full-time positions.
  • Free Black Card Membership: Free Black Card membership is offered.