Front Desk Representative

2 months ago


Grande Prairie, Canada Pomeroy Lodging LP Full time

Job Overview

Pomeroy Lodging LP is seeking a skilled Front Desk Agent to provide exceptional guest experiences and drive revenue growth. As a key member of our team, you will be responsible for creating a warm and welcoming atmosphere for our guests, while also maximizing room revenue and delivering against key financial goals.

Key Responsibilities

  • Provide prompt and courteous service to guests, responding to their needs and resolving any issues in a professional manner.
  • Ensure the front desk, lobby, and guest entrance are well-maintained and presentable at all times.
  • Efficiently process guest check-ins, check-outs, and transactions, while providing information on hotel services and room locations.
  • Book guest reservations and manage room inventory to maximize revenue.
  • Collaborate with other departments to ensure seamless guest experiences and achieve departmental goals.

Requirements

  • Previous experience in front desk or hotel operations is an asset.
  • Proficient in English and able to communicate effectively with guests and colleagues.
  • Tech-savvy and able to learn new systems and software quickly.

About Pomeroy Lodging LP

Pomeroy Lodging LP is a leading hospitality company in Western Canada, committed to delivering exceptional guest experiences and investing in our people and communities. We offer a comprehensive range of hotels and resorts, and our team members are the key to our success.



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