Front Desk Hotel Representative

4 weeks ago


Grande Prairie, Canada Podollan Grande Prairie Inn & Spa Inc. Full time

Job Title: Front Desk Hotel Representative

Job Summary: We are seeking a Front Desk Hotel Representative to join our team at Podollan Grande Prairie Inn & Spa Inc. The successful candidate will be responsible for providing exceptional guest service, handling room reservations, and maintaining a clean and organized front desk area.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Requirements:

  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in the hospitality industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Attention to detail and ability to multitask

What We Offer:

  • Dental plan
  • Health care plan
  • Group insurance benefits
  • Free parking available
  • On-site amenities


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