Front Desk Representative
2 months ago
Warm and Welcoming Guest Experience
We are seeking a skilled Front Desk Agent to provide exceptional guest service and create a lasting impression on every visitor.
Key Responsibilities
- Deliver outstanding customer service and respond to guest complaints in a professional and courteous manner.
- Ensure the front desk, lobby, and guest entrance are clean and well-maintained to provide a positive first impression.
- Answer phones and welcome guests in a prompt and friendly manner.
- Process check-ins, check-outs, and register transactions while providing information on hotel services and room locations.
- Efficiently book guest reservations and manage daily activities.
Requirements
- Previous experience in front desk or hotel operations is an asset.
- Proficient in English and basic computer skills.
- Ability to work independently and as part of a team.
About Pomeroy Lodging
Pomeroy Lodging is a leading hospitality company in Western Canada, committed to delivering exceptional guest experiences and investing in our people and communities.
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