Front Desk Representative

2 months ago


Grande Prairie, Canada Pomeroy Kananaskis Mountain Lodge Full time
{"title": "Front Desk Agent", "description": "

Warm and Welcoming Guest Experience

We are seeking a skilled Front Desk Agent to provide exceptional guest service and create a lasting impression on every visitor.

Key Responsibilities

  • Deliver outstanding customer service and respond to guest complaints in a professional and courteous manner.
  • Ensure the front desk, lobby, and guest entrance are clean and well-maintained to provide a positive first impression.
  • Answer phones and welcome guests in a prompt and friendly manner.
  • Process check-ins, check-outs, and register transactions while providing information on hotel services and room locations.
  • Efficiently book guest reservations and manage daily activities.

Requirements

  • Previous experience in front desk or hotel operations is an asset.
  • Proficient in English and basic computer skills.
  • Ability to work independently and as part of a team.

About Pomeroy Lodging

Pomeroy Lodging is a leading hospitality company in Western Canada, committed to delivering exceptional guest experiences and investing in our people and communities.

"}

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