Front Desk Representative
4 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Pomeroy Lodging LP. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a warm and welcoming experience for all.
Key Responsibilities
- Provide exceptional customer service to guests, responding promptly and professionally to their needs and requests.
- Manage front desk operations, including check-in, check-out, and room assignments.
- Process transactions, handle guest complaints, and resolve issues in a fair and timely manner.
- Stay up-to-date on hotel services, amenities, and promotions to provide guests with accurate information and recommendations.
- Work collaboratively with other departments to ensure seamless guest experiences.
Requirements
- Previous experience in a front desk or customer service role is an asset.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Proficient in English, with the ability to communicate effectively with guests and colleagues.
About Pomeroy Lodging LP
Pomeroy Lodging LP is a leading hospitality company in Western Canada, committed to delivering exceptional guest experiences and providing opportunities for growth and development for our team members.
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