Box Office Operations Manager

4 weeks ago

Vancouver, British Columbia, Canada Pacific National Exhibition Full time

About the Role:

The Pacific National Exhibition is seeking a highly organized and detail-oriented individual to fill the position of Box Office Supervisor. As a key member of the TicketLeader team, you will be responsible for overseeing the operations of the Box Office, Call Centre, and its respective agents.

Key Responsibilities:

  • Supervise and support call centre agents daily and at events, troubleshooting any ticketing issues that arise.
  • Resolve patron issues in a professional and polite manner.
  • Ensure secure cash deposits at end of shift.
  • Monitor ticket booth crowds and take appropriate action as required.
  • Allocate floats, skims, and ticket stock during events.
  • Ensure a clean and safe environment for Ticket Office staff.

Requirements:

  • Grade 12 completion.
  • 1-2 years of supervisory experience.
  • Previous experience handling cash, credit & debit cards, balancing documents, and performing various accounting duties.
  • Previous experience working with event ticketing software is considered an asset.
  • Background with guest service/customer relations is required.
  • Box Office experience is considered a definite asset.
  • Proficient with MS Word, Excel, and Outlook.
  • Capable of reading, writing, and speaking English for the purposes of written or oral instructions, timesheets, and documentation of work.
  • Physically capable of walking and standing for extended periods.
  • Ability to work under pressure in a fast-paced environment while maintaining a friendly attitude.
  • Available to work varying shifts, evening, and weekends required.

About the Pacific National Exhibition:

The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 114-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair and winter Fair which average more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows, and film, cultural, and community events. In total, we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. We are proud of the work we do at Hastings Park and have a vibrant team that is passionate about events, guest experience, and delivering memorable experiences.

Our Core Values:

We strive to create an environment that reflects our organization's core values: Enthusiasm, Excellence, and Evolution. With a focus on these core values, we are committed to achieving our mission which is to "Deliver Memorable Experiences" for all who interact with the PNE, whether it is our guests, our employees, or the community.

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