Game Operations Specialist

2 months ago

Vancouver, British Columbia, Canada Electronic Arts Full time

About the Role

We are seeking a highly skilled Game Operations Specialist to join our team at Electronic Arts. As a key member of our IT department, you will be responsible for providing top-notch support to our user community, ensuring the health and performance of our Perforce environments, and collaborating with our product team to deliver our IT strategy.

Key Responsibilities

  • Provide expert-level support to our user community through various help channels, focusing on common Helix Core and Swarm issues.
  • Monitor and maintain the health and performance of our Perforce environments, identifying and resolving any issues that may arise.
  • Design and implement multi-server environments using Perforce, ensuring seamless integration and optimal performance.
  • Identify repetitive operational tasks and develop process improvements and automation solutions to increase efficiency.
  • Participate actively in Agile ceremonies, working collaboratively with our scrum or kanban team to deliver high-quality results.
  • Collaborate with our product team to deliver our IT strategy, understanding the evolving needs of our studio and game creation processes.

Requirements

  • At least 1 year of experience providing application support with Helix Core applications (p4d, p4v, p4p).
  • At least 1 year of experience providing system support for Linux operating systems.
  • Proven experience in troubleshooting and resolving complex, unfamiliar issues.
  • Experience participating in Scrum and/or Kanban Agile ceremonies.

Preferred Skills

  • Experience with creating and/or supporting in-house tools using languages such as PowerShell, Python,.Net Core (C#), BASH, Perl.
  • Experience with enterprise monitoring and analysis tools, such as Datadog, Grafana, Prometheus, Splunk, or similar.
  • Understanding of Infrastructure as Code (IaC) best practices.
  • Professional certifications, such as Azure, AWS, GCP, VMWare, Linux, CompTIA, Agile Scrum.
  • Familiarity with product/service delivery methodologies.

About Electronic Arts

We are a global leader in interactive entertainment, developing and delivering games, content, and online services across platforms. Our broad portfolio of brands spans the most popular genres, and we exist to inspire the world to play. We create extraordinary new game experiences for our millions of players everywhere by bringing together experienced people who combine creativity, innovation, and passion. We immerse our employees in an inclusive culture and provide opportunities for learning and leading that allow our employees to do the most impactful and rewarding work of their careers.

Our Culture

We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Equal Opportunity Employer

We are an equal opportunity employer, and all employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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