Game Operations Specialist

2 months ago

Vancouver, British Columbia, Canada Electronic Arts Full time
Responsibilities
  • Provide technical support to users through various channels for common Helix Core and Swarm issues.
  • Monitor Perforce environments for application and system health, identifying potential performance bottlenecks.
  • Create and maintain multi-server Perforce environments to ensure seamless collaboration.
  • Identify repetitive operational tasks and implement process improvements and automation.
  • Collaborate with agile teams to deliver IT strategy goals and objectives.
  • Stay up-to-date with evolving studio and game creation needs, adapting focus as necessary.
Qualifications
  • At least 1 year of experience providing application support for Helix Core applications (p4d, p4v, p4p).
  • At least 1 year of experience providing system support for Linux operating systems.
  • Proven ability to troubleshoot and resolve complex, unfamiliar issues.
  • Experience participating in Scrum and/or Kanban Agile ceremonies.
Preferred Skills
  • Experience creating and/or supporting in-house tools with languages such as PowerShell, Python,.Net Core (C#), BASH, Perl.
  • Experience with enterprise monitoring and analysis tools, such as Datadog, Grafana, Prometheus, Splunk, or similar.
  • Understanding of Infrastructure as Code (IaC) best practices.
  • Professional certifications, such as Azure, AWS, GCP, VMWare, Linux, CompTIA, Agile Scrum.
  • Familiarity with product/service delivery methodologies.
About Electronic Arts

Electronic Arts is a global leader in interactive entertainment, developing and delivering games, content, and online services across platforms. Our portfolio of brands spans popular genres, and we're committed to inspiring the world to play.

We create extraordinary new game experiences for millions of players worldwide by bringing together experienced people who combine creativity, innovation, and passion. We foster an inclusive culture, providing opportunities for learning and leading that allow our employees to do the most impactful and rewarding work of their careers.

We're looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach to our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life.

Electronic Arts is an equal opportunity employer, committed to creating a safe and respectful workplace that empowers our employees to thrive in both work and life.

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