Operational Efficiency Specialist

2 weeks ago


Toronto, Ontario, Canada Randstad Canada Full time
About the Role

We are seeking a detail-oriented Operations Officer II to join our Wealth Shared Services team. This role is designed to support high volumes during peak season.

Key Responsibilities:
  • Provide exceptional customer service to internal and external stakeholders, addressing and resolving customer problems using established procedures.
  • Act as a subject matter expert within your area, offering guidance to partners as needed.
  • Complete assigned tasks with accuracy and within established standards.
  • Participate in daily work distribution and team touchpoints.
  • Contribute to audits by following audit and process guidelines.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Operations experience: Demonstrated experience in an operations or back-office role with a focus on efficiency and attention to detail.
  • Microsoft Office Suite proficiency: Ability to navigate and use tools such as Excel, Word, and Outlook for daily tasks and operations.
  • Back-office experience: Prior experience in handling back-office tasks, ensuring the accuracy of processes, and maintaining records.
Benefits

This role offers:

  • A hybrid work environment with mandatory onsite days (Monday and Tuesday).
  • Potential for extension or conversion based on performance.
  • A competitive pay rate starting at $22.50/hour with potential for weekend work during peak times.
About Us

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We strive to create an inclusive and accessible workplace for all candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.



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