Retail Operations and Sales Development Manager

4 weeks ago

Toronto, Ontario, Canada Swatch Group Full time

The Swatch Group Ltd, the world's largest manufacturer of Swiss quality watches, watch movements, and components, is seeking a highly skilled Retail Operations and Sales Development Manager to join their team.

Job Description

We are looking for a talented professional to lead our retail teams in the Canadian market, analyzing performance metrics and identifying growth opportunities. As a key member of our Hour Passion & Prestige Sales & Operations Coordinator team, you will be responsible for developing sales and operations strategies to maximize growth potential.

Key Responsibilities:
  • Strategy Development: Create comprehensive sales and operations strategies to drive business growth and expansion.
  • Financial Management: Review P&L statements, develop budgets and forecasts, and provide timely financial reports to ensure accurate decision-making.
  • Talent Management: Collaborate with HR and Store Management teams to select, retain, and succession plan top talent.
  • Coaching & Training: Mentor Store Management on KPIs and maintain an accountability culture.
  • Inventory Management: Monitor inventory levels, resolve discrepancies, and ensure compliance with visual/merchandising directives.
  • CUSTOMER SERVICE: Resolve escalated issues and schedule repair work orders.
  • Project Management: Set up new IOs for retail projects and analyze spending reports.
Prestige Brand Responsibilities:
  • Process orders for Prestige brands for Canadian retailers.
  • Manage SKU system set up and availability communication.
  • Prepare PO and ship notes to receive all POS inventory to ensure SAP accuracy.
  • Analyze inventory and shippables.
  • Prepare purchase orders for all marketing vendors and expenses.
  • Maintain the Canadian marketing budget for prestige brands on a regular basis and keep track of all spending.
  • Coordinate co-op advertising documentation for processing.
  • Coordinate marketing materials and products for events.
Requirements

To succeed in this role, you will need:

  • A college diploma or university degree.
  • 2-3 years of operations experience in a retail or wholesale environment.
  • Experience with SAP is highly desired.
  • Familiarity with Cegid and/or other POS systems is highly desired.
  • Proficiency in MS Office Suite, especially Excel and PowerPoint.
  • Excellent verbal and written communication skills.
  • Training and presentation skills.
  • French communication skills (an asset).
  • Ability to handle multiple projects and details simultaneously.
  • Self-motivation, tact, diplomacy, and professionalism.
  • Enthusiasm and passion for the brand and company.
Compensation and Benefits

This position offers a competitive salary range of $65,000 - $85,000 per year, depending on experience, plus benefits including health insurance, RRSP contributions with company match, company discount, life insurance, paid vacations, and paid sick days.

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