IT Leadership and Support Manager

3 weeks ago


Oakville, Ontario, Canada Encore Market Engagement Full time

We are seeking an experienced IT Professional to lead our Technical Support function at Encore Market Engagement. As a key member of our team, you will be responsible for managing Help Desk operations, end-user support, and IT management.

Key Responsibilities:
  • Lead and manage Help Desk operations to ensure efficiency, client satisfaction, and first-contact resolution
  • Monitor IT system performance and proactively resolve issues
  • Troubleshoot and configure iPads, Windows-based laptops, and Office 365 applications
  • Administer Office 365 and support Microsoft Office Suite, Teams, and related tools
  • Manage IT assets and ensure accurate inventory tracking
Requirements:
  • Proven experience in Technical Support Leadership and end-user support
  • Advanced troubleshooting expertise with iOS devices, Windows laptops, and Office 365
  • Proficiency in asset management (tracking/shipping IT equipment)
  • Hands-on experience with ticketing systems
  • Exceptional communication skills in English
About the Role:

This is a challenging opportunity for a skilled IT leader who can drive process improvements and deliver exceptional customer experiences. The successful candidate will have a strong technical background, excellent communication skills, and a passion for delivering high-quality results.

As a member of our team, you will have the opportunity to work on exciting projects, develop your skills, and contribute to the growth and success of our organization.

In terms of salary, we offer a competitive compensation package of $120,000 per year, commensurate with experience. This includes a base salary, benefits, and opportunities for professional development.



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