IT Leadership and Technical Support Specialist

3 days ago


Oakville, Ontario, Canada Encore Market Engagement Full time

We are seeking a skilled IT leader to spearhead our technical support function at Encore Market Engagement.

The ideal candidate will possess exceptional communication skills, hands-on experience in managing help desk operations, and a proven track record of delivering effective training sessions.

Key Responsibilities:

  • Lead and manage help desk operations to ensure efficient client satisfaction and first-contact resolution
  • Monitor IT system performance and proactively resolve issues
  • Manage Windows-based laptops, including software installation and maintenance
  • Administer Office 365 and support Microsoft Office Suite, Teams, and related tools
  • Support employee onboarding and offboarding processes, including new user setup and equipment preparation/shipping
  • Manage IT assets and ensure accurate inventory tracking
  • Serve as the primary point of contact for outages, changes, or technical updates
  • Collaborate with teams to identify recurring issues and implement permanent solutions

Requirements:

  • Advanced troubleshooting expertise with iOS devices, Windows laptops, and Office 365
  • Proficiency in asset management (tracking/shipping IT equipment)
  • Exceptional communication skills (written and verbal) in English
  • Ability to deliver effective technical training weekly to diverse audiences

Technical Skills:

  • Office 365 administration
  • Microsoft Intune
  • Microsoft Teams and Office Suite
  • Mobile device & Laptop support (iPads, smartphones, Lenovo Windows Laptops)
  • Experience with Microsoft Azure administration
  • Familiarity with Zendesk or similar helpdesk platforms

Our company strives to make our recruitment and selection processes as accessible as possible. If selected, you will be asked to complete a recorded digital interview which you can do with a webcam or a mobile device with a front-facing camera.

We estimate this role's salary to be around $80,000 - $110,000 per year, based on industry standards and location factors. This figure is an estimate and may vary based on individual qualifications and circumstances.



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