IT Infrastructure Leadership Director
5 days ago
We are seeking a highly experienced IT Infrastructure Leadership Director to join our team at Sagen. This is an exciting opportunity for a seasoned professional to lead and shape our IT infrastructure strategy, driving business growth and transformation.
Key Responsibilities- Strategy Development: Define, oversee, and execute on infrastructure strategies and initiatives aligned with departmental goals and business objectives. Drive the development of a comprehensive infrastructure roadmap, including network, compute, and storage for both on-prem and cloud environments.
- Team Leadership: Provide strategic direction and leadership to a team of data center, cloud end-user management, and DevOps employees. Foster a culture of continuous learning and improvement, ensuring business objectives are met while delivering exceptional customer experiences.
- Cross-Functional Collaboration: Collaborate closely with business and IT leadership to provide input on infrastructure foundations for overall application design, compliance, governance, and maintenance. Ensure alignment with business objectives and technological sustainability.
- Project Management: Lead and participate in cross-functional projects as required, providing high-level estimates for project proposals and solution designs.
- Performance Analysis: Oversee the development, monitoring, and reporting of relevant platform operational KPIs. Drive continuous improvement by monitoring and evaluating infrastructure metrics, identifying opportunities for process enhancements.
- Education: Bachelor of Science Degree in Computer Science, Engineering, or related discipline.
- Experience: 8+ years of progressive people management experience leading IT professionals, with 5+ years of direct experience in ITSM, Project Management, Application Delivery, Technical or Business Systems Architecture.
- Skillset: Demonstrated experience with design-centered thinking, problem definition, and resolution, with the ability to coach and guide others in this methodology. Proven ability to thrive in an agile, fast-paced environment, motivating and instilling a delivery-focused work ethic in others.
- Technical Skills: Expertise in Virtualization technologies (VMWare, VDI, Cloud), knowledge of VoIP and Call Center technologies, experience with DevOps automation, build, and deployment toolsets (Jira, Jenkins, Ansible, Maven, Docker), and prior experience with supporting businesses dealing with regulation, audit, and SOC2 controls documentation and testing.
Sagen is committed to creating a diverse and inclusive workforce, welcoming, respecting, and valuing people from all backgrounds and abilities. We offer a range of benefits, including:
- Annual Performance Bonus Plan
- Medical, Dental, Prescription Drug, and EFAP Benefits
- Company-funded Pension Plan
- Company matching RRSP, TFSA, and/or Non-registered Savings Plan
- Competitive vacation policy
- Life Insurance and Accidental Death & Dismemberment
- Short Term and Long-Term Disability programs
- Reimbursement programs for special occasions, health and wellness, mortgage insurance, and tuition
- Work from Anywhere Days
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