Service Writer

1 month ago


Winnipeg, Manitoba, Canada Brandt Full time
Service Writer Opportunity at Brandt

We are seeking a skilled Service Writer to join our team at Brandt in Winnipeg. As a Service Writer, you will play a crucial role in maintaining accurate and on-time reports and records for our Service Department.

Key Responsibilities:
  • Field internal and external customer inquiries related to the Service Department
  • Open work orders as directed by the Service Manager/Shop Foreman and maintain control until they are closed and invoiced
  • Maintain the service library with current information, including files, bulletins, manuals, and multimedia, under the direct supervision of the Service Manager
  • Maintain Service Department filing and records
  • Update customer profiles using equipment, hours, or other information from customer work orders
  • Maintain accessories and supplies and prepare replacement orders
  • Prepare Service Technician efficiency reports and process warranty and/or product improvement claims, including computation of charges, submission, and follow-up
Requirements:
  • Knowledge of office procedures and general understanding of mechanical/technical terms
  • Basic knowledge of accounting practices
  • Experience with standard desktop applications such as Microsoft Office and internet functions
  • High School Diploma or equivalent experience


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