Order Fulfillment Coordinator

1 week ago

Toronto, Ontario, Canada Trevor Frances Recruitment Full time
Order Fulfillment Specialist

We are seeking a proactive individual to join our client's team as an Order Fulfillment Specialist. In this role, you will serve as the primary point of contact between their internal team and valued customers, ensuring seamless order processing and exceptional service delivery.

Key Responsibilities:

  • Manage customer orders efficiently via phone and JD Edwards E1 system.
  • Provide accurate information regarding product availability, pricing, and order status.
  • Coordinate shipping logistics to ensure timely delivery using E1 system.
  • Anticipate and resolve potential order issues proactively with the team.
  • Handle challenges with professionalism, ensuring positive customer experiences.
  • Cultivate strong relationships with key customer contacts to foster long-term partnerships.
  • Collaborate cross-functionally with Sales, Credit, Research & Development, Scheduling, and Traffic teams to resolve product or service-related issues.
  • Maintain accuracy of customer master files in E1 system to meet service requirements.
  • Demonstrate expertise in sales operations, including taxes, margins, volume, and delivery logistics.
  • Identify opportunities for process improvement and contribute to achieving performance goals.
  • Pursue continuous learning and development through training programs.

Requirements:

  • Proficiency in Microsoft Office suite, particularly Excel, Word, and PowerPoint.
  • Strong organizational skills and meticulous attention to detail.
  • Experience with enterprise resource planning systems, such as JD Edwards, Oracle, or SAP, is preferred.
  • Fluency in French or Spanish is a plus.

Trevor Frances Recruitment is a specialized talent solutions firm dedicated to connecting skilled professionals with opportunities across various industries. We offer permanent positions with leading companies.

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