Order Fulfillment Coordinator

2 weeks ago

Toronto, Ontario, Canada Armstrong Fluid Technology Full time
About the Role

Armstrong Fluid Technology is seeking a highly skilled Order Fulfillment Specialist to join our team. As a key member of our operations team, you will play a pivotal role in ensuring the timely and accurate delivery of our products to customers.

Key Responsibilities
  • Act as the primary point of contact for daily logistics information, collaborating with Operations, Supply Chain, and Sales teams to oversee orders from placement through shipping.
  • Monitor and follow up on order delivery, expediting or coordinating activities with internal stakeholders as needed to meet sales order requirements.
  • Utilize our Online Order Tracking tool to manage lead-time information and proactively adjust delivery schedules.
  • Respond promptly to real-time requests from Customer Service on behalf of customers.
  • Track and rectify incomplete sales orders.
  • Monitor and manage supply chain disruptions or manufacturing issues that may affect customer orders.
  • Manage assigned strategic customer projects.
  • Contribute to problem-solving processes to drive structural improvements in order tracking.
  • Identify and implement enhancements to lead-times across product lines while collaborating with Operations and product development teams.
  • Drive actions and escalate unresolved issues to the Order Fulfillment Manager or appropriate stakeholders.
  • Establish metrics to evaluate information flow effectiveness and implement daily standard work improvements.
  • Lead efforts to significantly reduce incomplete sales orders.
  • Establish daily standard communications via electronic and live meetings to facilitate information flow between Operations, Sales, Customer Service, and Customers.
  • Proactively update Customer Service and customers on order statuses.
  • Provide insights into material shortages and suggest alternatives to prevent delivery delays.
  • Support Sales by providing accurate lead times during the quoting stage.
Requirements
  • Bachelor's degree in engineering or equivalent work experience.
  • Minimum of 3-5 years of experience focused on order fulfillment.
  • Project Management Professional (PMP) designation is preferable.
  • Experience in factory planning, master planning, or scheduling.
  • Strong understanding of manufacturing and supply chain processes.
  • Proficient in problem-solving methodologies, particularly root cause analysis.
  • Demonstrated track record of process improvement and automation.
  • Skilled in Microsoft Office applications.
  • Working familiarity with 'Infor LN' or similar Enterprise Resource Planning (ERP) systems.
  • Skilled in driving consensus and action across diverse stakeholders and business units.
  • Operates with a sense of urgency and consistently delivers results.
  • Strong leadership abilities with a collaborative, team-oriented approach.
  • Self-directed with a commitment to achieving objectives.
  • Transparent and authentic communication style in all interactions.
  • Ability to simplify complex problems, conduct thorough analyses, and provide clear recommendations.
About Armstrong Fluid Technology

By joining our team, you'll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You'll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow's solutions today.

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