Executive Director of Food Service Operations

3 weeks ago

Vancouver, British Columbia, Canada Oak View Group Full time

Oak View Group

Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. Our comprehensive solution set includes owned venues and a client roster of influential, high-attendance arenas, convention centers, music festivals, performing arts centers, and cultural institutions.

Position Overview

The Executive Director of Food Service Operations is responsible for the efficient, professional, and profitable operation of food service operations at assigned venues. This individual oversees managerial, full-time, and part-time positions, ensuring compliance with state and federal labor laws, sanitation, and food-related ordinances, as well as alcohol service regulations.

This role involves managing day-to-day business operations, soliciting new revenue sources, and maintaining relationships with show managers, suppliers, vendors, and the public to project the venue in a positive light.

Key Responsibilities

  • Ensure the legal, efficient, professional, and profitable operation of assigned venues.
  • Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, and P&L financial statements.
  • Make final decisions on equipment purchases and leases.
  • Resolve conflicts, mediate, arbitrate, and negotiate labor agreements when necessary.
  • Author, review, and amend policies and procedures as required.
  • Author and amend contracts, authorizing terms.
  • Oversee scheduling and labor allocation.
  • Analyze ticket sales in relation to staffing needs, target market demographics, and point-of-sale-to-guest ratios.
  • Evaluate historical sales and purchasing data to identify purchasing patterns and accurate cost of goods.
  • Program and maintain the point-of-sale system for accurate financial reporting, tracking accountability, and commodity levels by location.
  • Direct and assist managers in preparing and attaining future goals.
  • Provide direction and follow up on assignments.
  • Inspect operations regularly to ensure established quality standards are maintained.
  • Prepare required reports accurately and submit them on time, following up with department heads to ensure their reporting meets guidelines.
  • Develop an effective management team.
  • Provide clear direction and necessary assistance for managers to perform their work.
  • Evaluate each manager's performance and make recommendations for improvement.
  • Review and assist in developing menus and marketing plans with department heads.

Qualifications

  • Master's or Bachelor's degree in a business-related field.
  • Minimum 5 years of management experience in the food-related or concessions industry.
  • Concessions Manager Certificate from the National Association of Concessionaires.
  • Nationally recognized, advanced food service sanitation training course certification.
  • Ability to communicate effectively with employees, coworkers, volunteers, management staff, and guests in a clear, professional, and courteous manner, fostering a positive, enthusiastic, and cooperative work environment.
  • Ability to make sound business and operations decisions quickly and under pressure.
  • Ability to speak, read, and write in English.
  • Solid working knowledge of computer applications, including Microsoft Office, POS systems, and timekeeping systems.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
  • Thorough working knowledge of applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc., pertaining to Oak View Group and venue concession and premium services operations.
  • Ability to calculate basic and complex math functions.
  • Ability to handle cash accurately and responsibly.
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
  • Ability to work independently with little direction.
  • Experience working in a Union environment required.
  • Experience in a fast-paced ballpark or stadium preferred.
  • Accounting minor or credits preferred.

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