Technical IT Operations Specialist

10 hours ago


Montreal, Quebec, Canada Axelon Services Corporation Full time
Job Overview

We are seeking a highly skilled Technical IT Operations Specialist to join our team at Axelon Services Corporation.

This is a hybrid role, offering the perfect blend of work-life balance and exciting career opportunities.

About the Role

The successful candidate will provide expert technical support for various IT operations, ensuring prompt resolution of incidents and minimal disruption to business activities.

Key responsibilities include:

  • Expertly troubleshooting complex technical issues, leveraging strong analytical skills and knowledge of advanced SQL queries.
  • Collaborating with users and team members through effective communication, both verbally and in writing.
  • Maintaining server health using Unix commands and identifying problems through log file analysis.
  • Implementing ITIL best practices in incident management and service delivery.
  • Monitoring application performance and reliability using Dynatrace.
  • Assisting with job scheduling and monitoring using tools like Autosys or Control-M.
  • Facilitating file transfers as needed using CFT, FTP, or MQ.

In this role, you will also be required to work collaboratively in a rotational shift schedule, covering operations from 12 PM to 9 PM, including Sundays.

Qualifications

To be considered for this position, candidates should possess:

  • A minimum of 3-7 years of experience in Application Production Support or a related field.
  • Strong expertise in incident management and problem resolution.
  • Proficiency in SQL, particularly Oracle SQL/PL-SQL.
  • Solid understanding of Unix commands and scripting for server health checks.
  • Familiarity with the ITIL framework.
  • Experience with monitoring tools like Dynatrace.
  • Knowledge of job schedulers (e.g., Autosys, Control-M) and data integration tools like DataStage WTX is a plus.

The estimated salary range for this position is between $80,000 and $110,000 per annum, based on industry standards and location considerations.



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