Technical Support Specialist for IT Operations

2 days ago


Montreal, Quebec, Canada Fuze HR Solutions Full time

At Fuze HR Solutions, we're seeking a skilled Technical Support Specialist to join our team. This is a unique opportunity to work with a Montreal-based manufacturer and contribute to their growth.

About the Role

This position involves providing technical support and maintenance for all IT day-to-day operations. You will be responsible for implementing improvement plans under the guidance of your manager, ensuring seamless IT services.

  • Provide troubleshooting assistance to stakeholders over the phone
  • Perform required system updates on customer equipment, including Windows systems and Anti-Virus software
  • Document IT procedures
  • Pass network cables
  • In-depth troubleshoot of system/hardware/network failures
  • Proactively analyze and problem-solve IT issues
Requirements

To succeed in this role, you'll need:

  • AEC or diploma related to the IT field
  • IT Support Level 1 & 2 knowledge and experience
  • Experience in a help desk role (an asset)
  • Excellent communication skills, fluent in English and French
  • Experience with Microsoft 365, Active Directory, and File Storage systems
Compensation

The estimated salary for this position is approximately $55,000 - $65,000 per year, depending on qualifications and experience.



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