Technical Support Specialist for IT Operations
2 days ago
At Fuze HR Solutions, we're seeking a skilled Technical Support Specialist to join our team. This is a unique opportunity to work with a Montreal-based manufacturer and contribute to their growth.
About the RoleThis position involves providing technical support and maintenance for all IT day-to-day operations. You will be responsible for implementing improvement plans under the guidance of your manager, ensuring seamless IT services.
- Provide troubleshooting assistance to stakeholders over the phone
- Perform required system updates on customer equipment, including Windows systems and Anti-Virus software
- Document IT procedures
- Pass network cables
- In-depth troubleshoot of system/hardware/network failures
- Proactively analyze and problem-solve IT issues
To succeed in this role, you'll need:
- AEC or diploma related to the IT field
- IT Support Level 1 & 2 knowledge and experience
- Experience in a help desk role (an asset)
- Excellent communication skills, fluent in English and French
- Experience with Microsoft 365, Active Directory, and File Storage systems
The estimated salary for this position is approximately $55,000 - $65,000 per year, depending on qualifications and experience.
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