Customer Service Representative

2 days ago


St John's, Newfoundland and Labrador, Canada Kento Windows & Doors Full time
Job Summary

We are seeking a highly skilled Customer Service Agent to join our team at Kento Windows & Doors. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, or chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Document customer interactions and issues in our CRM system
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers
Requirements
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a customer-facing role
  • Proficiency in MS Office, including Excel, Word, and PowerPoint
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • Dental plan
  • Health care plan
  • Permanent employment
  • 32 to 35 hours per week
  • English as the primary language of work


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