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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Fixed Term Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities- Provide guidance to customers on budget and financial support for purchasing our products and services.
- Act as the primary point of contact for customers, providing excellent service through verifying and updating customer account information, troubleshooting and resolving basic account-related problems, and escalating issues as necessary.
- Reduce company exposure by conducting soft collections with customers and forwarding issues to the Customer Credit Representative as required.
- Process customer payments via various payment options.
- Perform other duties as required to maintain and enhance departmental productivity.
- High school diploma or equivalent required; post-secondary education preferred.
- 1-3 years of contact center experience.
- Experience working with budgets and finance.
- A competitive compensation package, including a parking allowance.
- A flexible benefits plan, including medical and dental benefits effective from day one.
- A hybrid work model, allowing for a blend of in-office and work-from-home days.
- A wellness support program, including 24/7 access to our Employee & Family Assistance Program.
- The opportunity to give back to the community through a paid volunteer day, company volunteer opportunities, and a donation matching program.
