Hotel Front Desk Associate

1 week ago


Holland, Canada HOLLANDER MOTOR HOTEL Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Holland Motor Hotel. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining accurate records.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Take, cancel, and change room reservations, balance cash, and complete balance sheets and related forms.
  • Communication: Answer telephone calls, relay messages, and contact customers to deliver requested wake-up calls.
  • Customer Service: Provide general information about points of interest in the area and assist clients/guests with special needs.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a similar role.
  • Skills: Attention to detail, fast-paced environment, overtime required, work under pressure, client focus, organized, team player.
Work Environment

Holland Motor Hotel is a dynamic and fast-paced work environment that requires a high level of organization and attention to detail. As a Hotel Front Desk Clerk, you will be working in a team-oriented environment and will be required to maintain a high level of professionalism at all times.

Language and Work Schedule

The primary language spoken in the workplace is English, and the work schedule is 35 hours per week.



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