Hotel Front Desk Associate

1 week ago


Holland, Canada HOLLANDER MOTOR HOTEL Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Holland Motor Hotel. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining accurate records.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Customer Service: Provide general information about points of interest in the area, balance cash, and complete balance sheets and related forms.
  • Communication: Answer telephone calls, relay messages, and contact customers to deliver requested wake-up calls.
  • Teamwork: Assist clients/guests with special needs and work collaboratively with other team members to ensure seamless service.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a similar role.
  • Skills: Attention to detail, fast-paced environment, and ability to work under pressure.
  • Personal Qualities: Client focus, organized, and team player.
Work Environment

Holland Motor Hotel is a dynamic and fast-paced work environment that requires flexibility and adaptability. As a Hotel Front Desk Clerk, you will be working in a team-oriented setting, providing exceptional customer service to our guests, and maintaining accurate records.

Language and Work Conditions
  • Language: English.
  • Work Hours: 35 hours per week.


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