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Hotel Front Desk Associate

2 months ago

Holland, Canada HOLLANDER MOTOR HOTEL Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Holland Motor Hotel. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining accurate records.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Reservation Management: Take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls, relay messages, and contact customers to deliver requested wake-up calls.
  • Customer Service: Provide general information about points of interest in the area, balance cash, and complete balance sheets and related forms.
  • Teamwork: Assist clients/guests with special needs, work under pressure, and maintain a fast-paced environment.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year.
  • Language: English.
  • Work Hours: 35 hours per week.