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IT Support Specialist

2 months ago

Brantford, Ontario, Canada Millards Full time
Job Title: IT Support Student (Co-op)

Millards is seeking a dedicated IT Support Student (Co-op) to join our IT department at our Brantford office. As a key member of our team, you will provide support to staff at Brantford and Hagersville locations, assisting with hardware and software support, troubleshooting, and maintenance.

Key Responsibilities:
  • Assist the IT Support Technician in installing or replacing new hardware and software as requested.
  • Create and manage users within Active directory/Azure, reset passwords, and provide access upon approval as required.
  • Coordinate with vendors to resolve technical problems with network equipment and software.
  • Aid users with application and operating system problems, resolving their computing requirements promptly.
  • Support in network and server device management tasks.
  • Prioritize incoming requests and assigned tasks.
  • Learn and familiarize with software and hardware items used and supported by the organization.
  • Document resolutions to problems with hardware/software.
  • Be available for extended working hours during peak periods, as required.
Requirements:
  • Currently enrolled in a post-secondary program in computer technology or related field.
  • Strong desire to gain hands-on experience in IT support.
  • Knowledge of Microsoft Office suite.
  • Familiarity with Windows Server and Windows operating systems.
  • Basic understanding of mobile devices, including iOS and Android.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple tasks in a fast-paced environment with attention to detail.
  • Proactive attitude, able to work independently and as part of a team.
  • Excellent communication skills, both oral and written.
Working Conditions and Benefits:
  • Collaborative and Supportive Team Environment.
  • Working in office.
  • Monday to Friday, occasional Saturdays during busy season (January-April).

Interested candidates are asked to submit a cover letter and resume with the position title "IT Support Student (Co-op)" in the subject line, outlining how their skills meet the needs of this position. We thank all candidates who apply, however, only those selected for an interview will be contacted. Candidates may be subject to background inquiries. By applying to this position, you are confirming you are eligible to work in Canada.

Accommodations are available on request for candidates taking part in all aspects of the selection process.