Territory Sales Representative

3 weeks ago

Toronto, Ontario, Canada Envista Full time
Job Description:

The Ormco Territory Sales Representative is responsible for driving growth and expansion of direct sales and profit margins within assigned accounts and/or territory/region on products or services. Establishes professional relationships with key personnel in customer accounts. Meets assigned targets for profitable sales volume and margin dollars.

Primary Duties & Responsibilities:
  • The Territory Sales Rep sells Ormco products and solutions in the amounts required to meet and/or exceed assigned quotes and goals.
  • Primary goal is to win, expand and retain Ormco business within each assigned account.
  • Utilizes a consultative sales approach to build trust and relationships with the customer, which will influence the business relationship with the Orthodontist and his/her professional and clinical team.
  • Influence doctor and staff to purchase and commit to using Ormco and AOA products.
  • Meets with assigned group of Orthodontists and orthodontic staff on a consistent basis to promote products and services, relate new product information and receive feedback on the company's products and services.
  • Learns and understands the customer's clinical and business practices, along with patient treatment philosophy and overall care philosophy.
  • Responsible for complete territory analysis and planning to ensure revenue goals are achieved. This would include block plan organization, management of aging receivables, and budget compliance.
  • Travels throughout assigned territory and organizes customer meetings with established and new accounts. Discovering and qualifying customer needs and requirements and meeting and/or exceeding their expectations.
  • Provides timely response and resolution to customers' requests, such as: product questions, product quotation, product pricing, terms and conditions, educational opportunities, marketing needs, etc.
  • Establishes and manages customers' expectations of delivery timelines for quoted products and solutions.
  • The Territory Sales Rep is the main communication conduit to each customer.
  • Meets with customers to define product/service needs and specifications. Continuously works with customers to monitor product performance and needs.
  • Proficient use of sales tools, collateral, and marketing materials to best position the most suitable Ormco solution for the account needs.
  • Lead translator of technical product information, clinical value, and efficiency gains via the Ormco solutions to customers.
  • Maintains up-to-date and accurate sales records via Ormco designated Customer Relation Management tool(s). Interfaces with marketing to quantify needs and to provide intelligence to management on competitive products and Company product enhancements.
  • Reviews and reports complaints received from customers and recommends corrective action to the Regional Sales Manager and/or Marketing Manager through established reporting guidelines.
  • Be aware and knowledgeable of new products in the market.
  • Demonstrate thorough knowledge of all Ormco solutions- include value proposition and content to substantiate the value proposition for your customers specific needs.
  • Consistently works to improve personal knowledge and sales skills to add greater value to all Ormco customers, potential customers, the Territory Sales Manager's team, and to Ormco.
  • Maintaining the necessary reporting documents, including forecasts, pipeline, market, competitor, and strategic initiatives reports that provide adherence to Ormco leadership and Regional Management leadership requirements.
  • Responsible for all expense reporting and is compliant with all Ormco and Envista expense policies.
  • Understands and supports the company's sales policies and procedures to provide proper and effective treatment to all the company's customers.
  • Follows corporate policies regarding customer entertainment and customer relations.
Job Requirements:

Requirements:
  • Bachelor's Degree preferred; or 3+ years of successful B2B sales experience in lieu of education.
  • 2+ plus years of outside sales experience with industry experience a plus. Includes a successful track record in customer relationship and account management.
  • Candidates should live within the territory. Preferably City of Toronto, Brampton or Mississauga.
  • Valid state or provincial license with an acceptable driving record.
Preferred Skills:
  • Medical Devices, Dental or Healthcare sales experience highly desired.
  • Proven selling and customer relationship and territory management skills with the ability to navigate a sales process, maintaining existing relationships, and building in-roads into new/competitive accounts.
  • Ability to effectively manage assigned accounts in terms of driving utilization, customer relationship management, problem resolution, and business and territory planning.
  • Proven effective verbal, computer, written and presentation/communication skills.
  • Demonstrated ability of critical and agile thinking.
  • Proficient in Microsoft Office Suite, CRM (SF.com or Dynamics).
  • Strong clinical and technical knowledge, with the confidence to knowledgably engage customers, preferred.
  • Professional presence that influences desired results with both external and internal stakeholders.
  • Strong emotional intelligence.
  • Self-starter, self-motivator.
  • Driven by professional ownership of their franchise and its success.
  • Ability to quickly adapt and respond to job, environmental, and industry changes.

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