Business Technology Manager, Communication Specialist

4 weeks ago


Montreal, Quebec, Canada BMO Full time
Job Summary:

The Business Technology Manager, Communication Specialist will work collaboratively with the North American Commercial Banking (NACB) businesses to develop and maintain Commercial Lending Systems documentation. The role will write, publish, and maintain User Guides, Job Aids, and other NACB standards, operating procedures, and manuals. The ideal candidate will have excellent written and verbal communication skills, with the ability to translate complex technical information into clear and concise documentation.

Key Responsibilities:

* Develop and maintain Commercial Lending Systems documentation, including User Guides and Job Aids
* Collaborate with technology teams and business partners to understand key Commercial Lending System functionalities and processes
* Interpret process maps, flow, and various business documentation and translate these items into clear and concise documentation
* Ensure alignment between stakeholders and support Commercial Lending Systems procedure governance

Requirements:

* 5-7 years of Technical Writing experience, including experience in documenting software from an end-user perspective
* A degree or post-graduate diploma in technical writing, communications, journalism, or a related discipline
* Excellent written and verbal communication skills, with the ability to translate complex technical information into clear and concise documentation
* Experience working with complex business models and collaboration and team skills

What We Offer:

BMO offers a competitive salary range of $68,000.00 - $126,000.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. We are committed to an inclusive, equitable, and accessible workplace, and we strive to help our employees grow and make an impact.

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