Business Technology Training Manager

4 weeks ago

Montreal, Quebec, Canada BMO Full time
Job Title:

Business Technology Training Manager

Job Summary:

The Business Technology Training Manager will work collaboratively with the North American Commercial Banking (NACB) business to train and mentor employees to develop the core capabilities required to navigate BMO's Commercial Lending Systems. The Role develops, plans & executes a blended learning strategy to offer a best-in-class training experience for the North American Commercial Banking personnel.

Key Responsibilities:
  • Lead multiple BMO Commercial Lending Systems training strategy initiatives varying in size and complexity.
  • Develops and maintains interactive eLearning modules based on an in-depth understanding of BMO's Commercial Lending Systems.
  • Facilitates live virtual sessions for the NACB personnel to optimize the knowledge and skill of BMO's Commercial Lending Systems.
  • Coaches, mentors and tracks trainee participants progress while soliciting feedback on a continuous basis to consider improvement opportunities and revisions to training plans.
  • Identifies areas of Commercial Lending that require supplement training and shares best practices, ensuring streamlined training approaches and employees key principles for continuous improvement.
  • Provides support to all Commercial Banking personnel, identifying areas to resolve issues & answer questions raised by training participants.
  • Ensures all learning content posted to the North American Commercial Banking websites are up-to-date and include the most relevant information of BMO's Commercial Lending Systems.
  • Answers questions in the MS Teams Meeting Chat during live virtual sessions to assist resolving issues for training participants during sessions.
  • Reviews learning assets to support the Business Technology Training Team's implementation of a thorough and well executed training plan.
  • Executes work to deliver timely, accurate and efficient service of all training tasks.
  • Works in collaboration with change management functions related to various training initiatives.
  • Builts effective relationships with content issues and SMEs to support business in the delivery of learning assets.
Requirements:
  • 2 – 5 years of Learning & Development experience, including knowledge and experience using relevant Commercial Lending Systems.
  • 2 - 5 years of Commercial Banking Underwriting/ Portfolio Management knowledge & experience – In-depth / Expert.
  • Commercial Banking product, policy, regulations and process knowledge – In-depth / Expert.
  • Knowledge of standard Microsoft Office software. - In depth / Expert.
  • Strong PowerPoint skills, specifically in content layout, maintaining existing files and presentation building.
  • Expert knowledge of Excel, which is used to build reports and organize data into accessible spreadsheets.
  • Attention to detail – In-depth / Expert.
  • Experience in the design & development of training – Preferred.
  • Facilitation / Training People – In-depth / Expert.
  • Verbal & written communication skills – In-depth / Expert.
  • Design thinking – In-depth / Expert.
  • Analytical and problem-solving skills – In-depth / Expert.
  • Collaboration & team skills, with a focus on cross-group collaboration – In-depth / Expert
  • Influence skills – In-depth / Expert
  • Adult Learning accreditation – Preferred.

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