Business Technology Manager, Communication and Documentation Specialist

4 weeks ago

Montreal, Quebec, Canada BMO Full time

Job Summary:

The Business Technology Manager, Communication and Documentation Specialist will work collaboratively with the North American Commercial Banking (NACB) businesses on complex Commercial Lending System communication and documentation requirements. The Role will write, publish, and maintain Commercial Lending Systems User Guides, Job Aids, and other NACB standards, operating procedures, and/or manuals.

Key Responsibilities:

  • Determine and document content requirements; communicate to business partners on content requirements to ensure document requests are received in a content-ready format.
  • Collaborate with technology teams and business partners to understand key Commercial Lending System functionalities and processes and create User Guides, Job Aids, and other NACB standard operating procedures and/or manuals that provide step-by-step instructions on how to utilize these core Systems.
  • Interpret process maps, flow, and various business documentation and translate these items into clear and concise documentation.
  • Understand content, assess impacts, and engage stakeholders as required to ensure accuracy, consistency, and effectiveness of communication solutions.
  • Collect required information for review and analysis.
  • Analyze content and assess impact on existing policies and other communication initiatives. Information may be considered confidential and require appropriate handling.
  • Develop technical Systems communication solutions, circulars, and operational/procedural documents, and make recommendations based on an understanding of the business strategy and stakeholder needs.
  • Translate complex technical information into high-quality communication and documentation that are clear and concise.
  • Recommend the engagement of additional stakeholders, obtain required concurrences, and approvals.
  • Execute work to deliver timely, accurate, and efficient service of all communications and tasks.
  • Work in collaboration with change management functions related to procedural communications.
  • Build effective relationships with content issuers and SMEs to support business/groups in the delivery of documentation.
  • Ensure alignment between stakeholders.
  • Support Commercial Lending Systems procedural governance in collaboration with internal/external stakeholders.

Requirements:

  • Instructional Writing, Technical Writing, Writing.
  • Understand technical and business requirements and translate into clear and concise documentation.
  • Participate/lead planning, development, and execution of technical communication solutions for the Commercial Lending Systems.
  • Act as a subject matter expert on relevant Commercial Lending Systems for internal/external stakeholders.
  • Maintain and enhance knowledge of Commercial Lending Systems procedural, policy, and documentation standards, processes, and frameworks in support of enterprise strategies and business/group objectives.
  • Planning, researching, and writing internal procedure documentation to support the Commercial Lending Systems.
  • Maintain the NACB document library and content repository.
  • Create and maintain Commercial Lending Systems Job Aids, User Guides.
  • Participate in change management plans, activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
  • Mentoring junior Technical Writers.
  • Build solid relationships across the North American Commercial Bank.
  • Work independently with limited supervision.

Qualifications:

  • 5-7 years of Technical Writing experience, including experience in documenting software from an end-user perspective.
  • A degree or post-graduate diploma in technical writing, communications, journalism, or a related discipline. - Preferred.
  • 1 – 3 years of experience achieving competing priorities in a tight deadline environment and working independently.
  • In-depth/expert knowledge of standard Microsoft Office software.
  • Excellent written and verbal communication skills. - In-depth/Expert.
  • Excellent attention to detail. - In-depth/Expert.
  • Experience with high-complexity communications across the bank, including Commercial Lending and Commercial Lending Systems.
  • Experience working with complex business models.
  • Collaboration and team skills. - In-depth.
  • Analytical and problem-solving skills. - In-depth.
  • Influence skills. - In-depth.

Salary: $68,126,000.00

Pay Type: Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on the number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:

We're here to help

At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities, and our people. By working together, innovating, and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team, you are valued, respected, and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more, visit us at .

BMO is committed to an inclusive, equitable, and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes.

  • Business Technology Manager

    4 weeks ago

    Montreal, Quebec, Canada BDC Full time

    Job OverviewThe Business Technology Manager will be responsible for leading a team of Business Analysts and Application Specialists in a matrix environment. This role requires strong leadership skills, Agile team management experience, and a deep understanding of business analysis techniques.Key ResponsibilitiesCoordinate the group of Business Analysts and...

  • Business Technology Manager

    4 weeks ago

    Montreal, Quebec, Canada BDC Full time

    About the RoleWe are seeking a highly skilled Business Technology Manager to join our team at BDC. As a Business Technology Manager, you will be responsible for the evolution of a community of practice in business analysis and application specialization within a matrix environment.Key ResponsibilitiesCoordinate the group of Business Analysts and Application...

  • Business Technology Manager

    4 weeks ago

    Montreal, Quebec, Canada BDC Full time

    Job OverviewWe are seeking a highly skilled Business Technology Manager to join our team at BDC. As a leader, you will be responsible for the evolution of a community of practice in business analysis and application specialization within a matrix environment.Working directly with several business units in terms of financing and BDC advisory services, your...

  • Business Technology Support Specialist

    1 week ago

    Montreal, Quebec, Canada Colas Full time

    We are looking for a talented Business Technology Support Specialist to join our team in Mount Royal, Montreal. As a key member of our Colas IS Support team, you will play a crucial role in providing exceptional customer service and hardware/software lifecycle management of the company's assets.Job DescriptionThe Business Technology Support Specialist is an...

  • Business Technology Manager Position

    2 weeks ago

    Montreal, Quebec, Canada BDC Full time

    Job OverviewWe are seeking a highly skilled Business Technology Manager to join our team at BDC. In this pivotal role, you will be responsible for the evolution of our community of practice in business analysis and application specialization.The successful candidate will have the opportunity to shape the future of our business by defining practices based on...

  • Document Management Specialist

    1 week ago

    Montreal, Quebec, Canada Kiewit Full time

    Job DescriptionAt Kiewit, we're seeking a skilled Document Management Specialist to join our team. This role is based in Pointe-aux-Trembles and requires a strong background in document control.ResponsibilitiesImplement and maintain project documentation systems, ensuring compliance with industry standards and customer requirements.Control and manage project...

  • Business Development Director

    2 weeks ago

    Montreal, Quebec, Canada Insight Technology Full time

    About the Role:As an Account Director at Insight Technology, you will be responsible for developing and maintaining business relationships to sell cloud solutions, software, and services. This involves identifying opportunities to leverage Insight's complete technology offering, which encompasses hardware, software, services, and networking.We are looking...

  • Strategic Business Technology Specialist

    2 weeks ago

    Montreal, Quebec, Canada Intact Financial Corporation Full time

    Helping people, businesses and society prosper is at the heart of what Intact Financial Corporation does best. Our employees are passionate about bringing this purpose to life alongside a community of experts.As an IT Business Analyst Specialist in the HR SE IT team, you will be empowered to analyze business needs, design IT solutions, and improve...

  • Document Control Specialist

    4 weeks ago

    Montreal, Quebec, Canada Randstad Canada Full time

    Document Control SpecialistAre you passionate about document management and fluent in both English and French? We are seeking a skilled Document Control Specialist to join our dynamic team at Randstad Canada. As a key member of our team, you will play a crucial role in managing documents for our client, a global leader in energy...

  • Document Control Specialist

    4 weeks ago

    Montreal, Quebec, Canada Randstad Canada Full time

    Document Control SpecialistAre you passionate about document management and fluent in both English and French? We are seeking a skilled Document Control Specialist to join our dynamic team at Randstad Canada. As a key member of our team, you will play a crucial role in managing documents for our client, a global leader in energy technology.Key...

  • Document Management Specialist

    4 weeks ago

    Montreal, Quebec, Canada Pomerleau Full time

    Document Management SpecialistAt Pomerleau, we are seeking a skilled Document Management Specialist to join our Alternative Projects Center of Expertise (APEX) team. As a key member of our team, you will be responsible for managing documentation, procedures, and standards within the framework of a construction project and in compliance with contractual...

  • Business Transformation Specialist

    6 days ago

    Montreal, Quebec, Canada Intelcom Full time

    Job DescriptionWe are seeking a highly skilled Business Transformation Specialist to join our team at Intelcom, a leading last-mile carrier in the e-commerce sector. This is an excellent opportunity for someone who is passionate about technology and its ability to improve business processes.Key Responsibilities:Operate and support Dynamics 365 Business...

  • Document Management Specialist

    3 weeks ago

    Montreal, Quebec, Canada Lantic Inc. Full time

    Job Summary:Lantic Inc. is seeking a skilled Document Management Specialist to support the LEAP project. The successful candidate will be responsible for managing and monitoring project documentation, ensuring effective communication with the team and stakeholders.Key Responsibilities:Develop and maintain a document management system in accordance with the...

  • Business Technology Transformation Lead

    1 week ago

    Montreal, Quebec, Canada BDC Full time

    Job OverviewThe Business Technology Manager will lead the evolution of a community of practice in business analysis and application specialization within a matrix environment.This pivotal role focuses on prioritizing work that brings business value by developing tactical initiatives and driving innovation in banking services to meet the evolving needs of...

  • Business Technology Project Manager

    3 weeks ago

    Montreal, Quebec, Canada US Tech Solutions Full time

    Key Responsibilities:We are seeking a Business Technology Project Manager to lead our major global activity migration with strong operational complexity. The successful candidate will support Front Office, Trade Support, PnL, Finance, and Technology teams throughout the project.Key Responsibilities:Main goal is to support a major global activity migration...

  • Process Design and Documentation Specialist

    3 weeks ago

    Montreal, Quebec, Canada Société Financière Manuvie Full time

    About the Role:Société Financière Manuvie, a leading international financial services provider, is seeking a highly motivated and collaborative Process Design and Documentation Specialist to join our team. As a key member of our Group Benefits business, you will play a critical role in creating a seamless experience for our clients.Key...

  • Document Control Specialist

    3 weeks ago

    Montreal, Quebec, Canada Randstad Canada Full time

    Document Control SpecialistAre you passionate about document management and fluent in both English and French? You could play a key role in managing documents for our client, a global leader in energy technology. We're looking for someone who thrives on structuring processes, optimizing workflows, and collaborating with diverse...

  • Law Clerk Specialist

    6 days ago

    Montreal, Quebec, Canada Loblaw Companies Limited Full time

    Job DescriptionWe are seeking a skilled Law Clerk Specialist to support our team in the coordination and execution of legal documentation, agreements, and initiatives within the business.Key Responsibilities:Serve as the primary point of contact for business requests related to franchise documentsConduct due diligence searches and report on findingsDraft...

  • Business Intelligence Specialist

    4 weeks ago

    Montreal, Quebec, Canada Speedyglass Full time

    We are seeking a highly skilled Business Intelligence Specialist to join our team at Speedy Glass. As a Business Intelligence Specialist, you will play a key role in understanding and documenting business processes, identifying needs, and translating those needs into technical specifications.The ideal candidate will have a strong background in data...

  • Technical Documentation Specialist, Commercial Lending Systems

    6 days ago

    Montreal, Quebec, Canada BMO Full time

    Job OverviewWe are seeking a highly skilled Technical Documentation Specialist to join our team in the North American Commercial Banking department. This role is responsible for creating high-quality user guides, job aids, and other documentation to support Commercial Lending Systems.About the RoleThe Technical Documentation Specialist will work...