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Customer Service Representative

2 months ago


Prince George, British Columbia, Canada FortisBC Full time
Customer Service Representative

FortisBC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing world-class customer experiences through various channels, including online chat, phone, and email.

Key Responsibilities:
  • Develop and maintain a deep understanding of customer service processes and expectations.
  • Build relationships with customers through empathetic and respectful communication.
  • Resolve customer inquiries and concerns in a timely and effective manner.
  • Collaborate with colleagues to achieve customer service goals and objectives.
Requirements:
  • High school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving skills and ability to think critically.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and inclusive work environment.

FortisBC is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.