Technical Support Lead

4 weeks ago

Edmonton, Alberta, Canada Caliph Digital Ltd. Full time
Job Title: Technical Support Supervisor

We are seeking a highly skilled Technical Support Supervisor to join our team at Caliph Digital Ltd.

Job Summary

The Technical Support Supervisor will be responsible for providing technical support to our customers, troubleshooting issues, and ensuring that our systems and applications are running smoothly.

Key Responsibilities
  • Provide technical support to customers via phone, email, or in-person
  • Troubleshoot technical issues and resolve problems in a timely manner
  • Collaborate with internal teams to resolve technical issues and improve system performance
  • Develop and maintain technical documentation and knowledge base
  • Supervise and mentor junior technical support staff
  • Stay up-to-date with industry trends and technologies
Requirements
  • College diploma or equivalent in a related field
  • 1-2 years of experience in a technical support role
  • Strong technical skills and knowledge of Linux, HTML, Salesforce, JavaScript, and MS Office
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Free parking available
How to Apply

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and cover letter, to [insert contact information].

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