Client Service Coordinator, Part-Time Position

2 weeks ago

Toronto, Ontario, Canada Spectrum Health Care Full time

About the Role

We are seeking a highly skilled Client Service Coordinator to join our team at Spectrum Health Care. As a Client Service Coordinator, you will play a vital role in providing exceptional client service and support to our internal and external customers/clients.

Key Responsibilities

  • Work collaboratively with community PSW and Nurses to schedule and coordinate PSW and Nurse services
  • Liaise with clients, staff, and community partners to ensure seamless communication and support
  • Act as a problem solver for clients and respond to inquiries from LHIN and employees in a timely and professional manner
  • Report client and staff concerns to Home Support Supervisor and provide recommendations for improvement
  • Liaise with LHIN representatives regarding client care and collect and enter pertinent client data into the computer system
  • Provide administrative support to the personal support worker and Nurse program, including scheduling, list management, and other duties as required

Requirements

  • Minimum of 2 years working in an office setting, preferably in the healthcare industry
  • High school diploma or equivalent, with a Medical Office Admin Certificate/Diploma an asset
  • Medical terminology knowledge an asset, but not required
  • Ability to handle a high volume of calls while delivering exceptional customer service, with healthcare industry experience an asset
  • Ability to multitask and prioritize tasks effectively
  • Excellent English written and verbal communication skills, with additional language skills considered an asset
  • Excellent customer service and organizational skills, with proficiency in Word, Outlook, and ability to learn proprietary software

About Spectrum Health Care

Spectrum Health Care is a leading provider of home care services in Canada, committed to fostering a culture of diversity, equity, and inclusion. We are proud to be named one of Canada's Best Managed Companies, recognizing our commitment to excellence and innovation in the healthcare industry.

We thank all applicants for their interest in this opportunity, however, only those selected for interviews will be contacted. In accordance with the Accessibility for Ontarians with Disabilities Act 2005, we provide support for accommodations throughout the recruitment process. If you require assistance, please contact Human Resources at the provided contact information.

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